IT Help Desk Specialist

Company History: Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 500,000 square feet of manufacturing capacity across 10 facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies, CNC machining, injection molding & tooling, urethane casting, sheet metal fabrication, and design and engineering. 

With over 50 years of industry experience, Fathom is at the forefront of the industry 4.0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Fathom’s extensive certifications include ISO 9001:2015, ISO 9001:2015 Design, ISO 13485:2016, AS9100:2016, NIST 800-171 and ITAR.

Position Summary:

The Tech Support Intern provides entry-level technical support and assists the IT team with day-to-day operations across Fathom’s multi-site manufacturing and corporate environments. This role offers firsthand exposure to enterprise IT systems and service desk operations while supporting users under the guidance of senior IT staff.

Key Responsibilities: 

• Provide first-level support for hardware, software, and basic network issues.
• Assist in resolving service desk tickets including password resets and device setup.
• Support users across office and production environments.
• Assist with device provisioning, inventory, and asset tracking.
• Support Microsoft 365 user setup and troubleshooting
• Follow IT security policies and report concerns.
• Collaborating with IT team and participating in training
• Lead several small projects for the IT Operations Team related to network documentation, asset inventorying, knowledge base population, and AD clean-up.

Qualifications/Requirements: 

• Currently pursuing a degree in IT, Computer Science, or related field
• Basic understanding of hardware, operating systems, and networking
• Familiarity with Microsoft Windows and Microsoft 365 preferred
• Strong problem-solving and communication skills
• Willingness to learn and follow instructions. 
• Good communication skills

Preferred Skills

• Exposure to IT ticketing systems
• Basic knowledge of Active Directory or Azure
• Interest in manufacturing or industrial IT environments
• Understanding of cybersecurity fundamentals
• Basic troubleshooting experience with Windows 10/11 

Education Background: 

• Currently enrolled in, recently completed, or pursuing coursework in Information Technology, Computer Science, Cybersecurity, Networking, or a related technical field preferred

What we offer: 

Health Benefits: Medical, dental, and vision coverage. Company paid for Life insurance, short-term and long-term disability insurance.

Additional Benefits: Paid time off, Floating Holidays, Volunteer time off, and sick time off (depending on state of employment). 401k Plan

Employee Perks: Discounts on products and services.

Equal Opportunity Employer/Veterans/Disabled

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.