Retention Assistant - Canada Summer Job

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Retention Assistant supports front-desk operations, client follow-up, appointment booking and general administrative/file maintenance.

If you have a passion for making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential. 

During the recruitment process, accommodation is available upon request. 

About Us 

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.   Diversity, equity, accessibility and preserving the environment are important to us.  Building a workforce which reflects the diversity of the communities in which we live and serve is our goal. 

Mission:   
 Changing Lives and communities through the power of WORK.  
   
Vision:   
 Everyone working and thriving in sustainable communities.  

Values:   
Inclusion: Embracing all people equally

Compassion: Serving with heart 

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill

 We have an amazing team and workplace: 

• Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work. 
• Environmentally committed to meeting our goal of zero waste on planet earth. 
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:  

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles. 
• Employee discount at retail locations. 

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.  

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program. 
• Work-life balance. 

What You Will Do  

• Assist in the completion of employment retention activities, including completing client follow up calls and documenting results 
• Assist in front desk coverage, including answering telephone, greeting clients, booking appointments, collecting information.
• Support Career Centre team members in forms/file completion and maintenance
• Attend staff meetings, seminars and workshops, as required.

What We Are Looking For

• Enthusiastic attitude: excited to work with other people and teams. 
• Flexibility: able to work at different times, including days, evenings, and weekends.
• We will help coach on these workplace skills:
  • Communication: clear and effective interacting with team members and customers to create a positive workplace.
  • Problem solving: finding solutions to problems, being accurate, and using simple math i.e. counting, adding and subtraction.  
• Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment. Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
• Between 15-30 years of age at the start of employment.
• Post-secondary education, experience in office administration field preferred.
• Experience and/or interest in case management, employment counselling.
• Experience and/or interest in working with persons with disabilities or employment disadvantages.
• Excellent interpersonal and communication skills, Self-directed, flexible, organized, team player.
• Basic word processing and computer skills.
• Must be willing to complete a criminal reference check