INTERNSHIP DETAILS

IT Support Intern

CompanyPINE STREET INN INC
LocationBoston
Work ModeOn Site
PostedMay 20, 2026
Internship Information
Core Responsibilities
Assist with the technology upgrade initiative by deploying Windows 11 and transitioning staff to Microsoft 365. Provide basic troubleshooting and handle the physical installation and transport of IT equipment across office locations.
Internship Type
full time
Salary Range
$20 - $25
Company Size
496
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
With a mission to end homelessness, Pine Street Inn is New England's leading provider of housing, shelter, street outreach and job training to homeless individuals in Greater Boston. Pine Street Inn welcomes nearly 2,400 homeless individuals daily to provide short- and long-term solutions so that they can begin the journey out of homelessness and into a home and community. Our vision is to help individuals gain stability and their highest level of independence by offering a wide range of services for every person who turns to Pine Street for help.
About the Role

Description

ITS Summer 2026 TEMP 


Pays $20.00 - $25.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)   


Location: Pine Street Inn – Boston, MA (HQ at and satellite offices, all within Boston 

Metro) Reports To: Sr. Network Admin/ Network Administrator 


Overview:

Pine Street Inn is seeking a motivated IT Support Intern for a three-to-six-month term to assist with key 

technology initiatives. This internship offers hands-on experience in system upgrades, Microsoft 365 

transitions, and end-user support within a dynamic nonprofit environment. 


Key Project: Technology Upgrade Initiative: 

  • Assist with upgrading workstations from Windows 10 to Windows 11
  • Help transition staff from Microsoft Office 2016 to Office 365
  • Work primarily at our headquarters, with periodic travel to satellite offices, independently or
  • alongside IT staff

Requirements

Responsibilities:

  • Prepare and deploy new workstations with updated OS and software
  • Support basic troubleshooting during and after transitions
  • Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.)
  • Document completed moves and deployments
  • Follow guidance from IT staff and Operations Manager
  • Qualifications:
  • Currently pursuing or recently completed a degree or certification in Information Technology,
  • Computer Science, or a related field
  • Prior experience in a technical support or desktop deployment role (including school or volunteerbased projects) preferred
  • Familiarity with Microsoft Windows operating systems and Microsoft Office products
  • Must possess a valid driver’s license and maintain a clean driving record, as required by Pine Street Inn.
  • Ability to lift and carry computer equipment (up to 40 lbs)
  • Strong problem-solving and communication skills
  • Reliable, punctual, and able to work both independently and as part of a team

 Benefits:  

  •   Gain hands-on experience with real-world IT infrastructure and upgrade projects
  • Exposure to enterprise IT operations in a mission-driven nonprofit environment
  • Opportunity to work with and learn from experienced IT professionals 
Key Skills
Technical SupportDesktop DeploymentWindows 10Windows 11Microsoft 365Microsoft Office 2016TroubleshootingHardware InstallationDocumentationProblem SolvingCommunication
Categories
TechnologyCustomer Service & SupportSocial Services
Benefits
Hands-on experience with real-world IT infrastructureExposure to enterprise IT operationsMentorship from experienced IT professionals