INTERNSHIP DETAILS

Desktop Support Intern

CompanyHeritage Auctions
LocationIrving
Work ModeOn Site
PostedMay 22, 2026
Internship Information
Core Responsibilities
Provide first-level technical support for hardware, software, and mobile devices for end users. Assist with the deployment of computer systems and maintain technical documentation via ticketing systems.
Internship Type
full time
Company Size
748
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Heritage Auctions is the largest collectibles auctioneer and third largest auction house in the world, as well as the largest auction house founded in the US. Our loyal and growing number of online bidder-members are a testament to the usefulness of our website (HA.com), our reputation for professional business practices and our vast expertise in the field of art and collectibles. Established in 1976, Heritage offers a wide range of US & World Coins, Rare Currency, Fine & Decorative Art, Western Art, Illustration Art, Vintage Comic Books & Comic Art, Movie Posters, Entertainment & Music Memorabilia, Jewelry & Timepieces, Vintage & Couture Handbags, Sports Collectibles, Historical & Political Memorabilia, Rare Books & Manuscripts, American Indian Art, Air & Space Memorabilia, Civil War Memorabilia, Vintage & Contemporary Photography, Nature & Science Specimens, Fine and Rare Wine, URL domain names and other Intellectual Property, Luxury Real Estate and more. We give our customers unprecedented access to our services using the latest advancements in technology and by maintaining a strong presence in the collectibles community. Our knowledgeable staff of over 130 experts and 400 additional service-oriented professionals, and our suite of services, help our customers develop the best collections possible. We are always looking to acquire interesting items, whether through consignment or by outright purchase, and we spend or disburse millions of dollars every business day, on average, keeping our clients'​ demands satisfied. Visit www.HA.com now to learn more.
About the Role

Description

 

About Heritage Auctions


Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and collaborate.


Position Summary


We are seeking a motivated and detail-oriented Desktop Support Intern to join our IT team. This internship provides hands-on experience supporting end users, troubleshooting technical issues, and maintaining computer systems, hardware, and software in a professional office environment. The ideal candidate is eager to learn, customer service-focused, and interested in building a career in Information Technology.


Key Responsibilities

  • Provide first-level technical support for desktop hardware, software, printers, and mobile devices
  • Assist employees with troubleshooting computer, network, and system-related issues
  • Set up, configure, and deploy desktops, laptops, monitors, and peripherals
  • Install and update software applications and operating systems
  • Help maintain the inventory of equipment and accessories
  • Document technical issues, resolutions, and support requests through ticketing systems
  • Assist with user account setup, password resets, and access requests
  • Support conference room technology and audiovisual equipment as needed
  • Maintain a professional and customer-focused approach when assisting users
  • Perform additional administrative support tasks as assigned

Requirements

 

Qualifications

  • Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field
  • Basic understanding of Windows operating systems, computer hardware, and networking concepts
  • Strong problem-solving and communication skills
  • Ability to work independently and collaboratively within a team environment
  • Strong organizational skills and attention to detail
  • Customer service experience or technical support experience is a plus


What You’ll Gain

  • Hands-on experience in a professional IT environment
  • Exposure to desktop support operations and end-user support processes
  • Opportunity to develop technical troubleshooting and communication skills
  • Mentorship from experienced IT professionals
Key Skills
Technical SupportTroubleshootingHardware ConfigurationSoftware InstallationNetwork ConceptsWindows OSTicketing SystemsUser Account ManagementAudiovisual SupportCustomer ServiceInventory ManagementCommunication Skills
Categories
TechnologyCustomer Service & Support