Hospitality Intern

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.

LMR VISION

Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.

SUMMARY

The Lone Mountain Ranch Hospitality Intern serves as a central point of connection between our Ranch departments, ensuring accurate booking and effective communication. Whether assisting with reservations, coordinating activities, or managing special requests, this role ensures smooth operation and elevated guest experience. This position will maintain accurate records within our PMS (Property Management System) and cross check guest bookings, communicating across departments as necessary.

The ideal candidate is passionate about the hospitality industry and looking to begin their career. They are calm under pressure, detail-oriented, and committed to delivering an exceptional guest experience. A strong communicator and proactive team player, they contribute meaningfully to the overall guest experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet and engage with guests in a polished, approachable manner, ensuring all needs are met with professionalism and care.
• Maintain and update guest profiles in the Property Management System (PMS) to personalize experiences.
• Manage and confirm reservations for dining, activities, and accommodations, tailoring each experience to the individual guest.
• Act as a brand ambassador,representingthe property with professionalism and enthusiasm.
• Coordinate special requests including transportation, spa appointments, private guides, and celebrations with accuracy and timeliness.
• Communicate clearly with restaurant, activities, front office, and other Ranch departments to ensure cohesive guest service.
• Address any guest concerns or last-minute requests with a calm, solution-focused approach.
• Approve itineraries and bookings, confirming accuracy across platforms and departments.
• Maintainaccuraterecords, input data efficiently and with attention to detail.
• Identifyopportunities to enhance guest experiences through added-value offerings, special touches, or thoughtful gestures.
• Participate in team meetings and collaborate with various departments to ensure a smooth flow of communication and service.
• Assistconcierge and outpost teams as directed by the Director of Hospitality.

EXPERIENCE

• Previous experience in a guest services role in a resort, ranch, or luxury hospitality environment.
• Strong interest in the Hospitality industry
• Strong familiarity with the Big Sky area, including outdoor recreation, dining, and cultural offerings.
• Excellent written and verbal communication skills, with a warm and professional tone.
• Strong organizational and multitasking abilities, with an exceptional attention to detail.
• Confident using guest service platforms and booking systems; tech-savvy and resourceful.
• A genuine desire to contribute to a positive and memorable guest experience.

WORK ENVIRONMENT

• All team membersare required toattend the weekly planning meetings.
• Shifts may include evenings, weekends, and holidays depending on guest needs and Ranch operations.
• This role requires frequent interaction with guests and staff and may involve occasional lifting (up to 25lbs) for administrative and hospitality-related tasks.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Lone Mountain Ranch reserves the right to modify or adjust the hybrid work-from-home arrangement as business needs evolve.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

HOURLY EMPLOYEE & SEASONAL EMPLOYEE BENEFITS

In addition to a competitive hourly wage, seasonal employees at Lone Mountain Ranch enjoy the following benefits:

 Seasonal Bonus Program

All hourly seasonal employees are eligible to participate.

• $1 per regular hour worked
• $1.50 per overtime hour worked
• Applies to hours worked within defined seasonal dates
• Short-term contracted roles are eligible

Employees who resign or are terminated prior to season completion are not eligible. If the season ends early due to business levels, eligible employees will still participate.

 Ranch Gratuity

• Collected on all guest stays and ranch bookings
• Added on to base hourly rate
• Distributed to eligible employees 

 Employee Housing

• Offered based on availability
• Priced at a subsidized rate
• Dorm style, single family homes, ranging in distance from the Ranch

 Staff Cafeteria

• Three meals daily
• Grab-and-go options
• Snacks and hydration selections

 Employee Discounts

• 50% off food in Horn & Cantle for employee and one guest (alcohol excluded)
• 35% off retail purchases
• One discounted employee cabin stay per season (maximum two nights)

 Ranch Activities (Based on Availability)

Summer Access:

• Archery
• Axe throwing
• Hiking
• High ropes course
• Yellowstone tours

Winter Access:

• 50 miles of cross-country ski trails accessible from the Ranch

 Arrival Transportation

Complimentary airport transportation is provided on designated arrival days and times for employees traveling by air.