LNDS - 093 - Operations Automation Intern (Internal Services)
AI‑Enabled Automation Project

Who we are

Luxembourg National Data Service (LNDS) is a brand of PNED G.I.E. an organisation created by the Luxembourg Government, to implement Luxembourg’s strategies in research, innovation, and digitalisation. LNDS enables value creation from secondary use of data, for public and private partners and supports the sharing and re-use of public sector data, in a trustable manner. The LNDS service portfolio includes know-how, capabilities, tools, infrastructure, and data services. Through efficient & responsible use of data and improving the secondary use of data, LNDS will support the acceleration of economic, ecological, and societal transitions.
www.lnds.lu | LNDS on LinkedIn

Purpose of the job / project

LNDS is looking for an intern to support a cross-functional initiative aimed at improving how internal service questions are handled across enabling functions such as People, Office, Finance, Communication and others. 
Today, answers are provided through Jira Service Management, Confluence, emails, Slack messages and informal exchanges. While the knowledge often exists, it is not always easy to find quickly, consistently or with confidence. 
The internship will help prepare the ground for a future internal service layer where simple questions can be answered automatically, more complex ones can be supported with AI-generated draft answers, and human expertise is focused where it adds the most value. This work will also support the future implementation phase with a junior AI/automation profile. 
The intern will work closely with enabling teams as well as with DataOps and DevOps colleagues managing the Atlassian ecosystem and related tools. 
The intern will report to the Head of Operations and Head of People and will be part of the Operations department.

What you will do

• Analyse recurring internal service questions across selected enabling functions using available sources such as Jira tickets and team input
• Assess how easily existing answers can be found in Confluence and identify gaps, friction points or improvement opportunities
• Help define which requests could be answered automatically, supported with AI-generated draft answers, or handled directly by a human expert
• Document service logic, workflows and example use cases to prepare future implementation
• Collaborate with People, Office, Finance, Communication, DataOps and DevOps stakeholders throughout the project

Who you are

• Currently pursuing a Master’s degree, or in the final year of a Bachelor’s degree, in Business, Digital Transformation, Information Systems, Data, Engineering or a related field
• Strong interest in process improvement, digital tools, AI-enabled services and change management
• Analytical mindset with attention to detail and the ability to structure information clearly
• Comfortable working with structured and unstructured information, digital tools and data
• Good written and verbal communication skills in English
• Ability to handle sensitive information with a high degree of confidentiality and professional discretion 

Nice to have 

• Basic understanding of AI, automation concepts or digital service design
• Familiarity with Jira, Confluence or similar ticketing and knowledge management tools
• Experience with data analysis, process mapping, documentation or user journey thinking
• Curiosity, initiative and a practical problem-solving mindset

Through this internship, we offer:

• A meaningful internship of 4 months minimum, with the possibility to extend up to 6 months depending on availability and project scope
• Exposure to cross-functional internal services, AI-enabled automation and the Atlassian ecosystem
• Close collaboration with enabling teams, DataOps and DevOps colleagues, while being part of the Operations department
• A strong learning opportunity preparing the ground for future AI implementation at LNDS
• A voluntary internship (without school agreement) or mandatory internship (with school agreement); conditions apply
• This internship is compensated in line with Luxembourg regulations and depends on the type of internship (mandatory or voluntary), its duration, and the candidate’s academic level.
  For long-term internships (4-6 months), the expected monthly gross allowance typically ranges between €2,000 and €2,500.

About us

What we offer

• Dynamic and innovative work environment
• Collaboration with diverse stakeholders
• Inclusive and diverse culture
• European recognition and impactful projects
• Shape the future of the data revolution

What sets us apart 
The Luxembourg National Data Service is a modern and dynamic undertaking. We embrace a Lean and Agile mindset, combining the entrepreneurial spirit of a startup with the responsibility of a public body on a national mission. We will be a partner of society and industry, collaborating with a hugely diverse group of stakeholders in public research, public authorities, European institutions, academic and private institutions, and small, medium and large companies. Therefore, we have an international and multilingual character. Even in this rather ambitious context, we preserve a warm and personal atmosphere. 
Inclusion and diversity are some of our key values. We ensure that everyone has employment and career opportunities in accordance with their skills and aspirations, respecting and being mindful of their individual characteristics.  
Join LNDS and revolutionise the data economy! 
Be part of our dynamic team driving innovation and making a tangible impact. Collaborate on cutting-edge projects, gaining European recognition in the prestigious European Data Spaces initiative. Shape a transformative future in the data revolution. 

Apply now! 
 
Information for Recruitment Agencies: 
LNDS as well as all related entities do not accept any candidate submission from unsolicited third parties. Candidates presented by unsolicited third parties (such as recruitment agencies, head hunters etc.), will not be entered into the recruitment process and will not be considered further. Further on, no contractual relationship will result out of such a submission between LNDS and a third party. LNDS is not obligated nor willing to pay any fee to third parties submitting candidates in this manner. Your data is handled according to the compliance guidelines of LNDS. 
 
Data Processing: 
LNDS is proud to be an equal opportunities employer. We are committed to providing equal access to employment opportunities to all prospective employees within the recruitment process. LNDS complies with and supports all national and local laws pertaining to non-discrimination. Please note that LNDS is supported by Serendi for Talent Acquisition Services. As LNDS's Recruitment Process Outsourcing provider, Serendi is exclusively in charge of the above-mentioned position. Your data is handled according to the compliance guidelines of LNDS. Please see the Recruitment Data Privacy Statement for more information. If you have any questions your recruiter will be happy to help. www.serendi.com

Pay Transparency: