IT Intern

Description

POSITION SUMMARY

The IT Intern will support the Information Technology department by assisting with day-to-day technical support, hardware and software maintenance, inventory management, and basic troubleshooting activities. This position is designed to provide students pursuing a career in Information Technology, Computer Science, Cybersecurity, or a related field with practical, hands-on experience in a manufacturing environment.

The IT Intern will gain exposure to network infrastructure, end-user support, cybersecurity best practices, business systems, and IT project work while developing professional skills and technical knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Technical Support

• Assist employees with basic computer, printer, and technology-related issues.
• Provide first-level troubleshooting for hardware and software concerns.
• Support workstation setup, relocation, and deployment activities.
• Assist with password resets and user account maintenance under supervision.
• Escalate complex technical issues to appropriate IT personnel.

Hardware and Software Management

• Configure and prepare computers, laptops, tablets, and other devices for deployment.
• Install approved software and updates on company devices.
• Assist with equipment inventory tracking and asset management.
• Help maintain organized records of company technology assets.

Network and Systems Support

• Assist with basic network troubleshooting activities.
• Support maintenance of printers, scanners, and peripheral devices.
• Observe and participate in network, server, and infrastructure projects as assigned.
• Learn and follow cybersecurity and data protection procedures.

Project Support

• Assist with IT improvement initiatives and department projects.
• Help document procedures, work instructions, and technical processes.
• Participate in testing of software updates and system improvements.
• Support data collection and reporting activities as needed.

Administrative Responsibilities

• Maintain confidentiality of company information and employee data.
• Follow all company safety, security, and IT policies.
• Complete assigned training and development activities.
• Perform other duties as assigned.

Requirements

Education

• High school senior, recent high school graduate, or currently enrolled in a technical school, community college, or university pursuing Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
• Minimum GPA requirement may apply if participating through a school-sponsored program.

Preferred Knowledge and Skills

• Basic understanding of Microsoft Windows and Microsoft Office applications.
• Interest in computers, technology, networking, or cybersecurity.
• Strong willingness to learn and take initiative.
• Good communication and customer service skills.
• Ability to maintain confidentiality and professionalism.
• Ability to follow instructions and work independently when appropriate.

Experience

• Previous IT experience is not required.
• Participation in technology classes, certifications, school projects, robotics, coding clubs, or personal technology projects is preferred but not required.