INTERNSHIP DETAILS

Apprentice – Front Office (Trainee)

CompanyAccorHotel
LocationBengaluru
Work ModeOn Site
PostedMay 30, 2026
Internship Information
Core Responsibilities
Assist with guest check-in/out procedures and handle inquiries to ensure a positive guest experience. Support operational tasks including data entry in the PMS and coordination with housekeeping for room readiness.
Internship Type
full time
Company Size
98469
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities

Guest Services

  • Welcome guests warmly and assist with check-in/check-out procedures under supervision.

  • Handle guest queries, give hotel information, and guide them to facilities/services.

  • Coordinate luggage assistance with the Bell Desk when required.

  • Assist in managing guest requests and ensuring timely follow-up.

Operational Tasks

  • Support in preparing guest registration cards, keys, and welcome amenities.

  • Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).

  • Observe handling of reservations, walk-ins, room allocation, and upselling techniques.

  • Monitor lobby cleanliness and report any issues to housekeeping or engineering.

Communication & Coordination

  • Coordinate with housekeeping for room readiness and with other departments for guest needs.

  • Assist in answering telephone inquiries politely and professionally.

  • Learn daily shift handover procedures and assist in preparing reports.

Learning & Development

  • Participate in training on PMS operations, guest communication skills, and brand standards.

  • Shadow Guest Service Associates and Duty Managers to understand workflow.

  • Learn complaint-handling and service recovery techniques.

Qualifications

  • Hotel Management student / recent graduate or Diploma Holder

  • Prior internship in front office is an advantage but not mandatory

Additional Information

  • Strong communication and interpersonal skills

  • Pleasant personality and guest-focused attitude

  • Basic computer knowledge

  • Willingness to learn and follow instructions

  • Confidence and professionalism

  • Job-Category: Rooms
  • Job Type: Apprenticeship
  • Job Schedule: Full-Time
    • Key Skills
    Guest ServicesCheck-in/Check-out ProceduresOpera PMSGuest CommunicationComplaint HandlingService RecoveryInterpersonal SkillsProfessionalismData EntryUpselling Techniques
    Categories
    HospitalityCustomer Service & Support
    Apprentice – Front Office (Trainee) - InternshipsHQ