Hiring: Junior Customer Technical Support Specialist (Intern)

We’re looking for a Junior Customer Technical Support Specialist (Intern) to join us at Telia.

I’m Gediminas Uža, Head of Customer Technical Support and I’m searching for someone ready to grow with us. We’re a supportive, forward-thinking team focused on delivering second-line technical support while improving customer experience and operational efficiency across mobile, fixed, and TV services.

What you’ll do:

Work at the intersection of telecom technology and data, building solutions while gaining hands-on experience with real-world network and service challenges.

• Develop data-driven and AI-assisted solutions (including LLM-based use cases) to improve issue resolution and team efficiency across mobile, internet, and TV services
• Contribute to the development of tools, dashboards, and process improvements that enhance customer journey and support workflows
• Collaborate with internal stakeholders (support teams, engineers, product owners) on technical topics and improvement initiatives
• Gain practical experience in telecom service architecture and network complexity through analysis and resolution of real customer issues

What will help you thrive in this role:

Curiosity about how telecom systems work, analytical thinking, and motivation to learn by solving real technical problems in a dynamic environment.
• Strong interest in telecom (mobile, networks, broadband, or TV services) or relevant academic background
• Knowledge of programming or data tools (e.g., Python, SQL, Power BI) and interest in AI/LLM applications
• Ability to understand complex technical systems and turn insights into improvements
• Fluency in English and local language (both required)

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator, we drive long‑term progress through large‑scale, impactful projects in an inclusive environment.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

Monthly salary for this position – 1260 Eur (gross).

Ready to make better happen?

We look forward to receiving your application by 30/06/2026. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by our team. Background and reference checks will be part of the process.

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen – together!

More about our culture: www.telia.lt/karjera