INTERNSHIP DETAILS

Utilization Management Summer Intern

CompanyShield California Health
LocationSanta Clarita
Work ModeOn Site
PostedJune 2, 2026
Internship Information
Core Responsibilities
The intern will process prescription and authorization responses from clinicians and insurance plans using specified software. Additionally, they will perform administrative duties, document workflows, and support cross-functional projects within the Utilization Management team.
Internship Type
intern
Company Size
484
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
With 65 years of medical supply experience, Shield is a leading provider of incontinence, urological, enteral nutrition, advanced wound care, diabetes and ostomy supplies. Our mission is to serve the medical supply needs of patients at home with excellence, compassion and exceptional service. We offer direct billing to Medi-Cal, Medicaid, Medicare and managed care plans. Shield HealthCare benefits include on-staff product experts, including Registered Dietitians and Lifestyle Specialists to support patients and their families. Since 2007, Shield HealthCare has been granted formal accreditation status by the Community Health Accreditation Program's (CHAP) Board of Review. From our 2021 annual customer survey of more than 3,000 active customers conducted by Press Ganey Associates Inc., we are proud to say that 98% of our customers would recommend us to friends and family. Shield HealthCare is firmly committed to community involvement, supporting a variety of health organizations and causes each year. We also advocate for and support our customers by: • Engaging advocates for legislative support for home care benefits • Participating in Medicare advisory groups in all regions • Emphasizing compliance with insurance carrier regulations • Taking leadership in state supplier associations Dedicated to employee achievement, Shield HealthCare provides over 20,000 hours of ongoing employee training every year. We also support health care professionals and the caregiving community through educational in-services, nursing education days, webinars, educational materials, and more than 2,000 articles and videos featured in our vibrant, interactive online communities. For more information on joining our team, visit www.shieldhealthcare.com/careers.
About the Role

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.


Shield HealthCare is looking for a Utilization Management Summer Intern in our Valencia, CA corporate office to process documents within specified software supporting order processing, documentation, and customer needs. This role will also support interdepartmental cross-functionality with exposure to the Utilization Management Customer Support team.

This is an on-site position in Valencia, CA

JOB RESPONSIBILITIES:

  • Process prescription responses received from clinicians.
  • Process authorization responses received from insurance plans.
  • Review clinicals, completing data entry and achieving documents in specified programs and locations.
  • Complete document staging for authorization renewals.
  • Process failed faxes.
  • Perform general administrative duties such as data entry, scanning, document preparation, and record organization.
  • Support cross-functional projects and initiatives as assigned.
  • Assist in documenting workflows, standard operating procedures (SOPs), and best practices.


QUALIFICATIONS:

  • Currently enrolled in an accredited college or university pursuing a degree in business administration, communications, marketing, healthcare administration, health sciences, or a related field.
  • Proficiency in Microsoft 365 (Excel, PowerPoint, Word, SharePoint, Teams).
  • Excellent written and verbal communication skills.
  • Organized with the ability to work accurately, managing multiple priorities, and meeting deadlines.
  • Strong attention to detail and commitment to patient safety.
  • Demonstrated problem solving ability.
  • Data entry experience preferred.
  • Ability to maintain patient confidentiality and comply with HIPAA regulations.

 SALARY:

  • $18.47/hour
Key Skills
Microsoft 365ExcelPowerPointWordSharePointTeamsWritten CommunicationVerbal CommunicationData EntryProblem SolvingHIPAA CompliancePatient ConfidentialityDocument ProcessingRecord Organization
Categories
HealthcareAdministrativeCustomer Service & Support