INTERNSHIP DETAILS

Existing Customer Management Intern

CompanyAIA
LocationHo Chi Minh City
Work ModeOn Site
PostedJune 3, 2026
Internship Information
Core Responsibilities
The intern will handle data cleaning, mapping, and reconciliation across multiple sources to support ECM performance reporting. Additionally, they will assist in preparing management presentations and supporting campaign setup and tracking.
Internship Type
full time
Company Size
47928
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$345 billion as of 31 December 2025. AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 44 million individual policies and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”. (1) Hong Kong SAR refers to the Hong Kong Special Administrative Region. (2) Macau SAR refers to the Macau Special Administrative Region.
About the Role

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Reporting to: Senior Manager, Existing Customer Management
Location: Hochiminh City
Function: Marketing & Partnership Distribution | Department: Existing Customer Management

Learning outcomes:

  • Develop hands-on experience in ECM campaign, including campaign implementation and data operation (data cleaning, reconciliation, and campaign reporting)

  • Gain exposure to real business use cases in customer lifecycle marketing and repurchase strategies

Description:

  • Perform data cleaning, mapping, and reconciliation across multiple sources (sales, campaign, customer data)

  • Support weekly/monthly reporting for ECM performance (repurchase tracking, campaign outcomes)

  • Prepare PowerPoint slides for internal updates, dashboards, and management presentations

  • Assist in maintaining and updating dashboards (Excel-based or BI tools)

  • Conduct basic data validation; basic data extraction

  • Proofread documents, reports, and communication materials to ensure accuracy and consistency

  • Support campaign setup and tracking (e.g., lead tagging, result consolidation)

  • Assist ad-hoc analysis or requests from ECM team

Qualifications:

  • Strong Excel proficiency (data cleaning, mapping, reconciliation, basic functions, pivot tables)

  • Good PowerPoint skills for professional slide preparation

  • Attention to detail for data accuracy and document proofreading

  • Basic understanding of data handling; SQL knowledge is a plus

  • Eager to learn and proactive in taking ownership of tasks

  • Strong sense of responsibility and ability to meet deadlines

  • Willingness to work with data and repetitive tasks with high accuracy

  • Interest in marketing analytics, customer lifecycle, and data-driven decision making

  • Enjoy working in a fast-paced, collaborative environment

  • Curious mindset with willingness to explore insights from data

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Key Skills
ExcelPowerPointData CleaningData ReconciliationSQLData ValidationMarketing AnalyticsCustomer Lifecycle MarketingReportingData ExtractionProofreadingCampaign Tracking
Categories
Data & AnalyticsMarketingCustomer Service & SupportFinance & Accounting