SAP China iXp Intern - S/4HANA Cloud Product Support Intern - Dalian

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.

What you'll do:

Among other responsibilities, you should expect to do many of the following:

• Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge within a global team
• Create content for and maintain the technical knowledge databases
• Create check tools and workarounds for customers’ issues
• Create supportability and analysis tools for customer use
   

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION

• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline
   

SKILLS AND COMPETENCIES

Required:

• University student that can work 4 to 5 days a week for at least 6 months
• Proficiency with operating systems (Unix or Microsoft Windows)
• Knowledge of object orientated programming (ABAP, Java, SQL)
• Reasonable knowledge of relational databases (Oracle, MS SQL or SAP® HANA)
• Proficiency with PCs and desktop software
• Excellent customer focus & English communication skills (oral and written)
• Enjoy and derive satisfaction from direct interfacing with customers
• Strong team player who learns and adapts quickly
• Open and professional communication style
• Bias toward action and initiative
• Problem solving and analytical skills
• Systematic, communicative, and creative focus
• Flexible approach to working in teams
• Advanced diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue

  
WORK EXPERIENCE

• Experience working with customers is a plus
• Previous internship experience would be an asset 
• Relevant work experience in an IT related consulting/support/development job

Meet your team:

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

As a S/4HANA Cloud Product Support Intern, you will help in doing trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP® by all means such like Incidents, Expert Chat, Schedule An Expert session. This task regularly involves liaising with development teams and operation teams. By utilising teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.

The SAP community of employees, partners and customers is vast - the SAP Community Network (http://scn.sap.com) has over 2.5 million members.

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support.  We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.  We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better (https://www.youtube.com/watch?v=qt-kBjcI8y4)!

Join us in shaping the future of enterprise software while building your career in a supportive and growth-oriented Environment.

#SAPiXpChina

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452137  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations:  #LI-Hybrid