IT Support Intern

Description

The IT Support Intern works closely with PADT's IT and administrative teams to support the smooth functioning of day-to-day technology use across the office. This flexible, hands-on internship role focuses on basic end user support, including setting up and configuring laptops and peripherals, installing standard software, and helping troubleshoot everyday technical issues for employees as they learn. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist with setting up and configuring laptops, desktops, and mobile devices for new and existing employees
• Connect and test peripherals such as monitors, keyboards, mice, printers, and docking stations
• Install, update, and remove standard software applications under the guidance of IT staff
• Help troubleshoot common technical issues (e.g., login problems, basic network connectivity, printer issues) for employees via in-person support and ticketing systems
• Perform basic account tasks such as password resets, access requests, and deactivations under supervision
• Assist with simple hardware tasks, including swapping components, replacing parts as directed, and preparing devices for reuse or recycling
• Document common issues and fixes in clear, simple terms to grow internal knowledge articles
• Help clean up and maintain asset records, including labeling equipment and updating inventory spreadsheets or systems
• Support review and cleanup of user account records and group memberships as directed
• Assist with maintaining organized storage areas for IT equipment, cables, and accessories
• Participate in small IT projects and process improvements as assigned
• Follow PADT’s IT policies and procedures, including security and data protection guidelines

Requirements

•  English language proficiency, including good oral and written communication skills
• Basic computer, email, and internet use
• Must be currently enrolled in, or recently graduated from, a high school or college program with an interest in IT, computer science, or a related field
• Demonstrated interest in technology and helping people solve technical problems

Preferred Education and Experience:

• College student or recent high school graduate planning to pursue an IT, computer science, information systems, or related degree
• Familiarity with Windows and basic computer settings (e.g., Wi-Fi, printers, file management)
• Prior experience providing informal tech help to friends, family, school, or work (formal IT experience not required)
• Comfort working independently, asking questions, and collaborating across departments

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
 

PADT, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. PADT, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.