INTERNSHIP DETAILS

IT Intern

CompanyRF-SMART
LocationJacksonville
Work ModeOn Site
PostedJune 4, 2026
Internship Information
Core Responsibilities
Provide first-line technical support to internal employees, focusing on endpoint management, identity access, and equipment provisioning. Triage and resolve tickets via the ITSM platform while maintaining knowledge base documentation.
Internship Type
full time
Company Size
817
Visa Sponsorship
No
Language
English
Working Hours
25 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
RF-SMART is the leading third-party warehouse management system (WMS) for NetSuite, serving 2,800+ customers across 40+ countries. Beyond NetSuite, RF-SMART is a top provider of inventory management solutions for Oracle Cloud SCM and Healthcare, supporting 200+ organizations including some of the world's leading healthcare organizations, with SOC 2® and HIPAA compliant solutions. RF-SMART has been recognized as the #1 reviewed WMS on NetSuite’s SuiteApp marketplace, a G2 leader for WMS and Ease of Use, a Capterra WMS Shortlist recipient, and the #1 brand of inventory management for Oracle SCM Cloud users. Why RF-SMART Unlike other third-party solutions, RF-SMART is built natively in NetSuite and Oracle Cloud. This means there are no separate servers, databases, or middleware to maintain, no integration to build or monitor, and all inventory data lives in the ERP as the single source of truth. What We Deliver With 100+ inventory and warehouse tools, RF-SMART gives teams an intuitive interface that drives fast adoption. Built on 40+ years of inventory management expertise, 13+ years of NetSuite-focused innovation, and 400+ implementation partners, RF-SMART helps customers achieve 99.9% inventory accuracy, increase productivity by 40%, and gain real-time visibility backed by industry-leading support. Who We Serve RF-SMART works directly with NetSuite, Oracle Cloud, JD Edwards, and Microsoft ERPs. On NetSuite, RF-SMART serves businesses of all sizes: from under $1 million in revenue to surpassing $1 billion. Our customers process anywhere from fewer than 10 to more than 5,000 orders per day across industries including wholesale distribution, manufacturing, retail, eCommerce, food and beverage, healthcare, and more. Many also supply retailers such as Walmart, Amazon, Costco, and Home Depot. On Oracle Cloud, we serve organizations managing complex warehouse operations across manufacturing, distribution, life sciences, healthcare, the public sector and more.
About the Role

 

Service Delivery Support Engineer Intern - Summer 2026

US East Office (Jacksonville, FL)

We exist to transform our customers and change lives  

 

Who We’re Looking For

The Corporate IT Service Delivery Support Engineer Intern is responsible for providing technical assistance and support to internal employees at RF-SMART. This role involves diagnosing and resolving hardware, software, and network issues, responding to user inquiries, and ensuring IT-related problems are addressed in a timely and efficient manner.

 Details of the Program: 

  • Duration: 8/17/2026 - 12/11/2026
  • Hours: 20-25 hours/week
  • Pay: $20 per hour

What You Bring:

  • Strong written and verbal communication skills
  • Strong customer service acumen
  • An excitement/passion for technology
  • An end user-focused approach

What You'll Do:

 

  •  Provide first-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV
  • Triage and resolve tickets through the ITSM platform
  • Maintain knowledge base documentation
  • Execute onboarding, offboarding, and equipment provisioning workflows
  • Perform identity and access management tasks including user account lifecycle and password resets
  • Provision and deploy end-user equipment; support conference room setup
  • Escalate complex issues to senior team members while building independent diagnostic skills
  • Perform technical work under close supervision while building hands-on fluency across the platform stack

 

 

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

A Word From Our CEO - Watch Now

 

Key Skills
Technical SupportHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingEndpoint ManagementAsset ManagementIdentity And Access ManagementITSMProvisioningCustomer ServiceWritten CommunicationVerbal Communication
Categories
TechnologyCustomer Service & SupportEngineering