Assistant Intern - Account Management

SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. 

The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner. 

We have over 200 talented employees working both on-site and remote/hybrid at locations:

• Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
• Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi

Role Summary 

This is the Full-time Internship in 6 months. You will support senior client partnership leader at a growing global software company - and get real exposure to how enterprise client relationships are actually managed. You'll report directly to Client Partnership Director, and work as part of Account Management team. The team serves global B2B clients across industries including Fintech, Retail & E-commerce, and IT Services.

What You'll Do 

• Prepare meeting materials, agendas, and follow-up notes for client calls and internal AM team sessions, turning raw inputs into clean, ready-to-use documents.  
• Track open action items and account activities across the AM team, flagging overdue items and keeping status current without being asked.  
• Draft and proof routine client-facing emails, reports, and presentation slides in English under the Director's guidance.  
• Handle ad-hoc coordination tasks — scheduling across time zones, organizing internal documents, and supporting the AM team on logistics as needed. 

• Comfortable writing professional English - you'll draft and review real client-facing documents from day one (reading and writing fluency required; spoken English is a plus).  
• Solid working knowledge of Microsoft 365 - Word, Excel, PowerPoint, and Outlook calendar used daily.  
• Organized and proactive: you notice what needs doing before you're told, and you follow through without reminders.  
• Strong attention to detail - the kind of person who catches the typo and fixes the misaligned table without being asked.  
• Confident using AI productivity tools (ChatGPT, Claude, Copilot, or similar) to draft, summarize, and structure work faster. 
• Genuinely interested in building a career in sales, account management, or client partnerships in the tech industry — this role is a real steppingstone, not just a filing job. 

Bonus Points 

• Experience with project management or task-tracking tools (Notion, Trello, or similar).  
• Familiarity navigating a CRM - HubSpot experience is a plus.  
• Prior exposure to a client-facing or coordination role: internship, part-time, or university project work counts.
• Currently enrolled in, or recently graduated from, a Business Administration, Communications, Foreign Languages, or related program. 

BENEFITS

• Monthly Stipend: 4 million VND gross per month
• 01 day-off per month
• Hands-on client management exposure - sit inside real account reviews, client calls, and escalation conversations with a senior Director. Not shadowing. Actually in the room. 
• A working understanding of how global B2B software deals are run — from pipeline tracking to delivery coordination to renewal conversations. 
• Practical English business writing skills - every email, report, and slide you draft gets reviewed and coached by someone who does this at an enterprise level daily. 
• Proficiency with real commercial tools - Microsoft 365, CRM, and AI productivity tools used in actual client workflows, not classroom exercises. 
• A reference and a network - complete the 6 months well and you leave with a strong professional reference, visibility inside a global tech company, and a clear path to a full-time Account Management role if one opens.