INTERNSHIP DETAILS

IT Service Center Internship

CompanyOSF HealthCare
LocationPeoria
Work ModeOn Site
PostedJune 5, 2026
Internship Information
Core Responsibilities
Provide Tier 1 technical support to employees via phone, email, portal, and chat to resolve IT service requests. Ensure proper documentation and categorization of all contacts within the ITSM solution and escalate unresolved issues to higher support levels.
Internship Type
unavailable
Company Size
12373
Visa Sponsorship
No
Language
English
Working Hours
20 hours
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About The Company
OSF HealthCare is an integrated health system founded by The Sisters of the Third Order of St. Francis and headquartered in Peoria, Illinois. The system includes 18 inpatient facilities encompassing 16 licensed hospitals, two of which operate dual campuses in separate communities. Among these hospitals, 10 are acute care facilities, five are critical access hospitals and one is a continuing care facility. OSF has 2,141 licensed beds throughout Illinois and Michigan. OSF employs more than 27,000 Mission Partners across 170+ locations. These include OSF HealthCare Children’s Hospital of Illinois, the third largest pediatric hospital in the state, and OSF OnCall, its digital health operating entity that offers hospital-at-home care. In addition, OSF operates two colleges of nursing; OSF Home Care Services, an extensive network of home health and hospice services; Pointcore, Inc., which is composed of health care-related businesses; and OSF HealthCare Foundation, the philanthropic arm of the organization. Advances in health care transformation take place through OSF Innovation as well as OSF Ventures, which provides investment capital for promising health care innovation startups. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country. That same commitment to innovation extends to how OSF supports and invests in its Mission Partners. OSF consistently earns recognition for showing dedication to Mission Partner well-being: •America’s Best-in-State Employers | Forbes Magazine | 2018-2026 •150 Top Places to Work in Healthcare | Becker’s Healthcare | 2019, 2022-2025 •Best Employers for Women | Forbes Magazine | 2020 OSF HealthCare is an Equal Opportunity Employer (EOE). By engaging with this page, you acknowledge and agree to follow our social media terms of use, which you can find here: https://www.osfhealthcare.org/patients-visitors/terms-conditions/social-terms
About the Role
Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

 

The hourly rate for this position is $18.00/hour This is an Hourly position.


Overview

This internship is open to a current student here in the Central Illinois area - preferably Peoria, Bloomington, Galesburg or immediate surrounding areas - who is seeking an opportunity to work while attending school locally with the possible transition in to a full time position once their degree program is completed. The internship will require to work onsite in Peoria, IL

 

POSITION SUMMARY: The IT Service Center Intern provides Tier 1 support to employees relating to requests for IT services.  Interns promptly resolve or triage requests by providing the most effective and efficient solution to our employees.  The intern ensures proper documentation, use of knowledge database, and escalation processes are followed in our ITSM solution.

 

  • Acts as primary point of entry for all mission partner Service Center contacts (phone, email, portal, chat)
  • Utilizes excellent customer service skills and exceeds mission partner’s expectations
  • Resolves technical computer, printer, network and software related issues, remotely as needed
  • Ensures proper documentation, categorization, and closure of all contacts in our ITSM solution
  • Escalates unresolved contacts to the next level of support
  • Follows internal resolution, problem solving, routing, communications and escalation processes with maximum reliance on ITSM knowledgebase documentation
  • Preserves and enhances their knowledge of Service Center procedures and services

Qualifications

REQUIRED QUALIFICATIONS: 

 

Education: Junior or Senior level student attending college or university advancing towards Bachelors Degree program in an IT related field OR currently enrolled in an Associates Degree program in an IT related field

 

Other Skills/Knowledge:  Proficiency in English, both written and oral.  Communication skills.  Problem-solving, critical thinking, and multi-tasking skills.  Customer service experience.  IT work related experience.  Experience with healthcare specific concepts, software, and practice

 

OSF HealthCare is an Equal Opportunity Employer.

Key Skills
Tier 1 SupportCustomer ServiceITSMTechnical TroubleshootingProblem SolvingCritical ThinkingMulti-taskingEnglish ProficiencyRemote SupportDocumentation
Categories
TechnologyCustomer Service & SupportHealthcare