IT Intern

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced IT Intern in Spartanburg, SC (remote) to support our growing Central team. 

This internship provides hands-on experience across MCA’s IT organization, with a focus on Helpdesk operations, IT infrastructure, and emerging AI capabilities. The intern will work closely with the Information Systems team to analyze support processes, identify infrastructure improvement opportunities, and explore how AI tools can enhance service delivery, automation, and user experience.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. 

WHAT YOU WILL BE DOING:

Helpdesk Analysis & Service Optimization

• Support the evaluation and improvement of IT Helpdesk operations to increase efficiency, visibility, and user satisfaction.
• Review current ticketing workflows, categorization, and response/resolution times
• Analyze trends in support requests (volume, recurring issues, root causes)
• Identify opportunities to reduce ticket volume through automation, knowledge base improvements, or process changes
• Support development or refinement of Helpdesk dashboards and reporting metrics
• Assist with documentation updates for common issues, escalation paths, and user support guides

IT Infrastructure Review & Optimization

• Gain exposure to MCA’s IT environment and help identify opportunities to improve performance, reliability, and cost efficiency.
• Document key components of current IT infrastructure (systems, tools, integrations)
• Support reviews of system usage, licensing, and performance trends
• Identify gaps or inefficiencies in current infrastructure and service delivery
• Assist in evaluating vendor tools, system overlap, or underutilized platforms
• Help support ongoing IT initiatives tied to automation, identity management, and system integration

AI Discovery & Automation Opportunities

• Explore how AI tools (including Microsoft Copilot and related technologies) can enhance IT operations and reduce manual workload.
• Identify use cases for AI within Helpdesk and IT operations (ticket summarization, response automation, knowledge surfacing)
• Analyze current workflows to determine where AI could improve speed or accuracy
• Support testing and documentation of AI tools or features within Teams, Outlook, or other Microsoft platforms
• Help build simple AI-driven workflows or prompt libraries for internal IT use
• Document risks, considerations, and governance needs related to AI usage

WHAT YOU WILL BRING TO THE TEAM:

• Currently pursuing or recently completed a bachelor’s degree in Information Technology or a related field.
• Strong analytical and problem-solving skills.
• Proficiency in IT infrastructure system software is a plus.
• Excellent attention to detail and organizational skills.
• Ability to work collaboratively in a team environment and manage multiple tasks effectively.
• Strong communication skills, both verbal and written.

DIRECT REPORTS:

No Direct Reports 

WHO WE ARE:

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers military-friendly employees offers an extensive portfolio of products and technologies.   

WHAT WE BELIEVE:

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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