Process Documentation and Improvement Intern

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Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
Apply right now!
✨ ¿Te gustaría entender cómo funcionan las operaciones de un call center y ayudar a mejorarlas? Iniciá tu carrera trabajando directamente con procesos reales del negocio.
¿Sos estudiante y te interesa analizar cómo se hacen las cosas, detectar oportunidades de mejora y ordenar procesos? ¡Esta oportunidad es para vos! ✨
🔍 Estamos buscando un(a) Intern de Documentación y Mejora de Procesos
🌟 Duración del proyecto: 6 meses
🌍 Ubicación: El Salvador
🎯 Objetivo principal
Apoyar en el levantamiento, documentación y ordenamiento de los procesos del call center, facilitando la identificación de mejoras y mayor eficiencia en la operación.
🧩 Responsabilidades
Levantar procesos actuales mediante entrevistas y observación
Documentar procesos en flujogramas y formatos estandarizados
Mapear operaciones del call center (ventas, soporte, reclamos, etc.)
Identificar ineficiencias y oportunidades de mejora
Apoyar en el rediseño de procesos
Documentar reglas de negocio y excepciones
Organizar repositorios de procesos
Apoyar en la estandarización de formatos y metodologías
🔎 Perfil
Estudiante de tercer año en adelante de Ingeniería Industrial, Administración o carreras afines
Interés en procesos, operaciones o consultoría
Conocimiento básico de diagramación (Visio, Lucidchart, etc.)
Excel intermedio
Pensamiento analítico y estructurado
Proactividad y buenas habilidades de comunicación
📩 ¡Aplicá y empezá tu camino en mejora de procesos dentro de operaciones reales!
#TigoElSalvador #Internship #Procesos #MejoraContinua
Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.
Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.
Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.
We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!
Apply Now!
Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
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