Student Affairs Student Worker-FY27

Hours/Week: 20 hrs/week (Summer); 15 hrs/week (Fall/Spring) (flexible around class schedules)

Expected Term: July 2026 – June 2027

Compensation: $16.00 per hour

About TCNJ

The College of New Jersey (TCNJ) is a highly selective institution that is consistently recognized as one of the top comprehensive colleges in the nation. Founded in 1855 as the New Jersey State Normal School, TCNJ maintains the eighth highest four-year graduation rate among all public colleges and universities. It is ranked by Money as one of the top 15 public colleges “most likely to pay off financially,” and U.S. News & World Report rates it the No. 1 public institution among regional universities in the northeast.

Position Overview:

The Office of Student Affairs is seeking a motivated, organized, and reliable undergraduate student to join our team as a Student Office Assistant. This role is the "face and voice" of our department, serving as the first point of contact for students, faculty, staff, and families.

The ideal candidate will thrive in a fast-paced environment, balancing frontline customer service with essential administrative tasks, digital content creation, and event logistics.

Responsibilities:

• Front Desk & Customer Service

  • Greeting & Reception: Welcome walk-in visitors warmly, answer questions, and direct them to the appropriate campus resources or staff members.

  • Communication Management: Manage the main office telephone line and the general departmental email inbox; take accurate messages and route inquiries efficiently.

• Dining Operations, Data, & Financial Support

  • Dining Data & Reporting: Compile dining services data and assist in the creation of comprehensive reports using MS Excel to help track engagement, inventory, or operational trends.

  • Price Audits: Support the management team by conducting routine price audits to help ensure billing accuracy and product pricing consistency across campus dining locations.

  • General Data Compilation: Assist with tracking general student engagement and department metrics.

• Communications & Digital Marketing

  • Presentation Development: Create and develop monthly presentation decks using tools like PowerPoint or Google Slides to support team initiatives and brief department leaders.

  • Dining Services Content: Create engaging content and promotional materials specifically related to dining services programs, meal plans, and upcoming communications.

  • Graphic Design: Utilize Canva to design eye-catching flyers, digital signage, and social media graphics to promote Student Affairs programs, deadlines, and divisional events.

• Administrative Support & Event Logistics

  • Document Creation: Draft, proofread, and format office memos, forms, and guides using MS Word and Google Docs.

  • Divisional Event Assistance: Provide hands-on support for departmental and divisional events (e.g., Orientation, Family Weekend, Dining Theme Nights). Tasks include setting up tables/chairs, organizing registration materials, and assisting with clean-up.

  • General Office Support: Maintain a clean reception area, restock office supplies, scan documents, and handle other projects as assigned.

Learning Objectives: 

Data Literacy & Analytical Skills
•    Objective: By the end of the academic year, the student will be able to accurately compile, sort, and analyze weekly dining and engagement data using MS Excel.

Visual Communication & Project Presentation
•    Objective: The student will independently design and deliver a minimum of one comprehensive monthly presentation deck and three to four engaging Canva marketing assets per month that effectively communicate dining programs and team initiatives to divisional leadership.

Event Management & Logistics Execution
•    Objective: Through active participation in divisional event planning, the student will demonstrate the ability to manage specific logistics pipelines—including venue setup, registration coordination, and post-event inventory—for at least three major campus events per semester.

Intercultural Communication & Conflict Resolution
•    Objective: Acting as the primary point of contact for the office, the student will master frontline customer service techniques, demonstrating the ability to independently resolve or accurately route at least $95\%25$ of diverse stakeholder inquiries (from students, parents, and faculty) via phone, email, and walk-ins.

Professionalism & Administrative Organization
•    Objective: The student will develop professional workflows to manage competing administrative tasks (e.g., document creation, supply management, and digital content scheduling) with minimal supervision, meeting all established project deadlines. 
 

Required Qualifications:

• Academic Standing: Must be a current Sophomore, Junior, or Senior in good academic standing.

• Enrollment Status: Must maintain full-time student status (minimum of 12 credit hours per semester for undergraduate students) during the period of employment.

• Minimum GPA: Must possess and maintain a cumulative GPA of $2.50 or higher (or the standard departmental minimum).

• Experience: Prior experience working in an office setting, retail, customer service, or an active student leadership role.

• Tech-Savvy: Digital literacy with standard office applications, including MS Word, Google Docs, Canva, and presentation software (PowerPoint/Google Slides). Intermediate comfort level with MS Excel for data entry and basic sorting.

• Soft Skills: High level of organization, keen attention to detail (crucial for financial price audits), strong reliability, and excellent verbal and written communication skills.

Preferred Qualifications:

• Cumulative GPA of $3.0 or higher.

• Prior experience with retail/dining auditing, data tracking, or digital content creation.

• Familiarity with university structures, campus resources, and campus dining services.

• Ability to work independently with minimal supervision and handle confidential student information with discretion.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9).

Accommodation:

Applicants who require a reasonable accommodation to apply or interview should contact the hiring department listed on this application.

How to Apply

Qualified candidates should apply online and submit a  resume. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.