Help Desk Support Intern (Job 1369)

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. 

Responsibilities

• Provide responsive support for walk-in customers and ad-hoc desk-side support as required, configuring phones and tablets for remote use.
• Follow relevant procedures to resolve incidents and fulfill requests within agreed-upon service level agreements ( SLAs).
• Assist DIR SD Manager as needed
• Establish productive working relationships and maintain effective communications with teammates and users.

Qualifications

• Must have completed 60+ credits or have an Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
• Must have a cumulative GPA of 2.5 or above.
• Must be enrolled in a FULL-TIME accredited undergraduate university.
• One year of general experience.
• Ability to obtain a Public Trust Clearance

Desired Qualifications

• Exceptional customer service
• Hands-on experience with the installation, configuration, and use of a wide range of COT S (Commercial-Off-The-Shelf) desktop software and hardware in a networked environment running Windows, Mac, and/or Linux OS.
• Experience with enterprise-level ticketing systems such as ServiceNow and Remedy.
• Experience with iOS/Android

Basic Compensation: $18.00 per hour

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.