Process Documentation Intern (Fall Semester)

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Duties and Responsibilities

The Process Documentation Intern is responsible for coordinating an audit & improvement of the existing library of operational procedures. Activities will include (but are not limited to) facilitating the review, edit, and approval process for existing procedures with internal subject matter experts; identifying gaps in knowledge content; editing copy for clarity and consistency; drafting new procedure documentation; publishing content to internal intranet / knowledge base. The Process Documentation Intern will work with subject matter experts on various field support teams and their work will improve the quality of operational reference material used by field associates.

As a member of the Operational Excellence team, you will:

• Assist in drafting and updating process documentation for new and existing branch workflows
• Maintain documentation to ensure accuracy, clarity, and consistency, incorporating stakeholder feedback
• Partner with subject matter experts (SMEs) and cross-functional teams to gather and organize information
• Help identify opportunities to improve processes and enhance content effectiveness
• Contribute to the development of clear, user-friendly training materials
• Align documentation with business goals and target audience needs
• Support operational efficiency initiatives across branch locations
• Assist with potential migration of process documentation to new platforms, helping organize and transition content as future direction is defined

The expected pay range for this role is $15–$22 per hour. Actual starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.

What We Are Looking For:

• Strong attention to detail and organizational skills
• Interest in process improvement, content development, and operational excellence
• Strong written and verbal communication skills
• Ability to manage multiple tasks, meet deadlines, and collaborate across teams
• Comfortable communicating with subject matter experts via phone, email, and chat
• Eagerness to learn in a fast-paced, team-oriented environment

Preferred skills or areas of interest:

•  SEO fundamentals (keyword research, search intent, content strategy)
• Aligning content to business goals and target audience personas
• Analytics and performance tracking; using engagement data to inform improvements
• Basic design skills (Canva, Adobe, PowerPoint)
• Project coordination and stakeholder collaboration, including incorporating feedback
• Familiarity with AI tools used thoughtfully for grammar, tone, and consistency

Education and Experience:

• Currently pursuing a Bachelor’s degree in Communications, Marketing, Sociology, Psychology, Political Science, Liberal Arts, or a related field
• Relevant coursework, academic projects, or internship experience in writing, content creation, or documentation is a plus, but not required
• Proficiency in Microsoft Office or similar tools

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

This position requires that candidates be authorized to work in the U.S. We are unable to provide sponsorship.

If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams:

• SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
• All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
• SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
• You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.