Working Student Customer Support (Dutch)

<p><strong>About Speekly:</strong> Speekly is the largest marketplace for creator content in Europe. We work with 100,000+ creators and 12,000+ brands and build the operating system for social content. We are a fast-growing startup with over €6 million in VC funding. We are based in Cologne and operate in DACH, the Netherlands, Italy and UK.</p> <p><strong>Our goal:</strong> to be the leading online marketplace for creator content in Europe and enable our customers to source content easily, quickly, and at scale — while receiving the best service possible.</p> <p><strong>That&#39;s where you come in 🫵</strong></p> <h2 id="tasks">Tasks</h2> <p><strong>What we&#39;re looking for:</strong></p> <p><strong>Not a typical working student. But someone who:</strong></p> <ul> <li>Takes ownership of the satisfaction of our international customers</li> <li>Is eager to get to know our software in depth and help improve it</li> <li>Has a good feeling for social media, trends &amp; content</li> <li>Speaks fluent Dutch and German</li> </ul> <p><strong>What you&#39;ll do:</strong></p> <p><strong>You are the first point of contact for our Dutch customers:</strong></p> <ul> <li>You answer all questions about our platform and services</li> <li>You support our customers and content creators with challenges, ensuring that collaborations run smoothly and platform requirements are met</li> <li>You proactively mediate between brands and creators when collaboration doesn&#39;t run smoothly</li> <li>You learn to identify up- and cross-selling opportunities and develop these customer relationships further</li> <li>You collect feedback from the Dutch market and bring it directly back to the team</li> </ul> <p><strong>👉 Your goal: to make our Dutch customers completely satisfied.</strong></p> <h2 id="requirements">Requirements</h2> <p><strong>What you should bring:</strong></p> <ul> <li>Fluent Dutch and German</li> <li>You are proactive, self-driven, and eager to learn and take on responsibility</li> <li>You can resolve conflicts with empathy and understanding so that all parties benefit in the end</li> <li>You work in a structured, reliable way and move things forward on your own initiative</li> <li>You&#39;re on TikTok &amp; Instagram every day and understand what works</li> </ul> <h2 id="benefits">Benefits</h2> <p><strong>What you get:</strong></p> <ul> <li>Real responsibility: You own the first touchpoint with our customers and how they experience Speekly.</li> <li>Personal development: You&#39;ll be actively coached and receive regular feedback. Our team leads are measured by how well their team develops — so your growth is a clear priority.</li> <li>Fast learning curve: You&#39;ll gain insight into how a startup scales a business. Perfect if you want to found your own company later or take on responsibility in a startup.</li> <li>Working on a software product: You&#39;ll work closely with our tech team to bring customer needs to life in our software.</li> <li>A setup that works: Office in Cologne, flexible working hours, hybrid work (up to 2 days home office), hardware of your choice, Urban Sports Club.</li> </ul>