Training Department Intern

Come build your future at our award-winning company with this exciting 3-month paid internship! Gain hands-on experience, work alongside industry professionals, and develop real-world skills in a dynamic and innovative environment while making a positive impact in our community.

• Paid internship – earn while you learn!
• Mentorship & professional development opportunities
• A fun, collaborative, and creative work culture

This is your chance to kickstart your career and make a meaningful impact. Don’t miss out—apply today!

Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 13th year in a row (2013-2025)! This prestigious award announced by Best Companies is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Internship Dates: 7/1/26 - 9/30/26

20 hours per week for 3 months 

Must be 18+ years old

$15.15 per hour 

POSITION SUMMARY 

The People Development Intern is a temporary, 90-day role designed to support the operational and administrative functions of the People Development (PD) team. This position provides hands-on experience in learning and development, organizational training, internal communications, and change management initiatives within a dynamic, member-centered organization. The intern will assist with the coordination and execution of training programs (e.g., New Employee Orientation (NEO), Branch Essentials, and other learning events), support project implementation efforts, manage administrative workflows, and help maintain accurate documentation and reporting. This role is ideal for an individual seeking practical experience in training operations, learning administration, and organizational development.

ESSENTIAL FUNCTIONS & ADDITIONAL RESPONSIBILITIES 

• Training & Event Support - Assist with preparation and setup for instructor-led training sessions (e.g., NEO, Branch Essentials, leadership programs, workshops). Prepare training materials, sign-in sheets, name tents, facilitator packets, and participant materials. Coordinate room setup (in-person or virtual), technology checks, and post-session breakdown. Support attendance tracking and follow-up communications. 

• Administrative & Operational Support - Manage and monitor PD ticket queues and route requests appropriately. Support reporting efforts, including pulling training completion data and compiling basic reports. Assist with file cleanup, organization, and document management within shared drives or intranet platforms. Maintain tracking logs and project documentation as directed. 

• Communication & Change Support - Draft and prepare internal communications related to training programs, initiatives, or updates. Assist in preparing communications, reminders, and reinforcement materials. Support change management initiatives by helping coordinate timelines, documentation, and stakeholder updates. 

• Project & Initiative Support - Provide administrative support for ongoing PD projects and organizational initiatives. Assist with project tracking, task follow-ups, and documentation. Support the development and organization of learning materials, guides, and job aids. 

• General Department Support - Collaborate with PD team members to ensure smooth daily operations. Perform other related duties as assigned to support the overall success of the People Development function. 

• Perform other duties as assigned.

PROGRAM AND STRUCTURE 

• Orientation - All interns will participate in an orientation session, which will cover the Credit Union’s history, values, policies and work expectations. Interns will be introduced to their department and team members. 

• Mentorship - Each intern will be paired with a mentor or supervisor who will guide them through the internship, providing support, feedback and career development advice. 

• Projects and Tasks - Interns will be assigned specific projects, tasks, and responsibilities based on business needs and when possible, aligned with their academic studies and career goals.

QUALIFICATIONS & REQUIREMENTS 

EDUCATION: High school business program, high school graduate or equivalent. Some clerical training helpful. 3.0 GPA or higher in major field of study as Human Resources, Business Administration, or a related field, who are eager to explore the operational side of Human Resources and Learning & Development. 

EXPERIENCE: Previous business or clerical experience preferred.

SKILLS & COMPETENCIES 

• Live the mission, vision, and core values of the credit union. • Able to communicate effectively and tactfully with employees and members both orally and in writing. • Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust. • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. • Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness. • Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes. • Proven, high-level experience of decision-making within the discipline and authority of the role. • Use of advanced logic to make highly complex judgments with a material impact at the organizational level. • Work as a team member and possess positive influencing skills to bring others to new thinking and mindset. • Present a professional, courteous image when interacting with members, co-workers, the Board of Directors, management, business partners, and the community to build strong collaborative business relationships. • Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom). • Thorough knowledge and understanding of organization’s Employee Handbook and policies. • Must comply with the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Key Words:  Training Department Intern