INTERNSHIP DETAILS

Customer Experience Intern

CompanyPortnox
LocationAustin
Work ModeOn Site
PostedJune 11, 2026
Internship Information
Core Responsibilities
Support the customer lifecycle by assisting with onboarding, adoption, and ongoing engagement activities. Maintain customer records and collaborate with Sales, Product, and Support teams to ensure a seamless customer journey.
Internship Type
intern
Company Size
99
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Portnox eliminates enterprise attack surface with passwordless, universal zero trust. Our cloud-native platform helps organizations modernize access control, remove credential-based risk, and enable secure access at scale across users, devices, and networks. Built for today’s distributed enterprises, Portnox simplifies security operations while accelerating digital transformation without the complexity or overhead of legacy infrastructure. Security and IT leaders rely on Portnox to deliver measurable security outcomes, streamline operations, and confidently support business innovation.
About the Role

Customer Experience Intern

Department: Customer Success

Employment Type: Internship

Location: Austin, TX



Description

As a Customer Experience Intern at Portnox, you will support the Customer Experience team in delivering a positive and seamless journey for our customers. This role is a great opportunity to gain hands-on experience in customer success, project coordination, and cross-functional collaboration within a fast-growing SaaS environment.

You’ll work closely with experienced team members, helping contribute to onboarding efforts, customer engagement activities, and internal process improvements. We’re looking for a detail-oriented, proactive individual who is eager to learn and passionate about creating great customer experiences.



Key Responsibilities

  • Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
  • Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
  • Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
  • Account Support: Assist Customer Experience team members with account research, updates, and documentation.
  • Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
  • Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
  • Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.



Skills, Knowledge, and Expertise

  • Experience: No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus.
  • Technical Skills: Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn.
  • Communication: Strong written and verbal communication skills with a willingness to engage and learn from others.
  • Organization: Ability to manage multiple tasks, stay organized, and maintain attention to detail.
  • Problem-Solving: Curious and proactive mindset with a desire to learn and contribute.
  • Customer Focus: Interest in customer experience, customer success, or business operations.
  • Team Player: Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment.
  • Education: Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred.




Why Join Us

  • Part-time schedule (flexible hours based on academic commitments if applicable)
  • Opportunity for growth into a full-time role

Key Skills
Customer SuccessProject CoordinationCross-functional CollaborationCustomer OnboardingCustomer EngagementAccount ResearchData ReportingSalesforceWritten CommunicationVerbal CommunicationOrganizationProblem-SolvingCustomer FocusBusiness Operations
Categories
Customer Service & SupportSoftwareSalesMarketingAdministrative
Benefits
Part-time scheduleOpportunity for growth into a full-time role