AI & People Operations Intern

Job Summary

Every HR team runs on a layer of operational work, that includes communications, reporting, documentation, and recurring manual steps. A lot of it is repetitive and a natural fit for thoughtful automation. This internship exists to build that automation.

You’ll be embedded with the HR team, reporting to the Senior Director of IT & Incubation, with sponsorship from the Chief People Officer and the HR Operations lead, to build AI-powered tools that give the team back time for higher-value work. That means using Microsoft 365 Copilot and Claude to design, prototype, test, and document working solutions, not slide decks about what could be built, but functional tools the HR team can use when you’re done.

This role sits at the intersection of HR operations, software development, and AI tooling. It’s genuinely self-directed: you’ll look at how a workflow runs, find where the leverage is, and build your way to a solution — with regular check-ins and sponsors you can go to when you’re stuck, rather than a daily task list. If that kind of ownership excites you, keep reading.

Responsibilities

• Shadow HR team members across HRBP, HR operations, and recruiting to map current workflows end-to-end
• Identify the highest-volume, most repetitive manual tasks (documentation, communications, reporting, policy FAQ responses) and rank them by effort-to-impact ratio
• Define the build roadmap with sponsors before any code is written
• Conduct an IT/Legal data-governance and threat-modeling review of the roadmap to lock in data and security approach upfront
• Develop internal HR tools and automations using approved enterprise instances of Microsoft 365 Copilot, Claude, and other IT-approved tools
• Write, review, test, correct, and augment AI-produced code in an iterative cycle
• Partner with a TRT engineer for code review on anything moving toward real use
• Build and test exclusively against synthetic or fully de-identified datasets signed off by an HR/IT data owner — no real employee data in the development loop
• Provide regular progress updates to HR leadership and sponsors
• Finalize tools with documentation sufficient for the HR team to independently operate and maintain them
• Confirm a permanent technical owner and runbook for any tool going into production
• Deliver a prioritized roadmap of remaining opportunities with effort and impact estimates
• Present findings and a 90-day execution plan to HR leadership

Education, Experience, and Skills

• Demonstrated, hands-on experience using generative AI tools to build software, real builds you can walk through, not theoretical familiarity (Claude, ChatGPT, Copilot, Gemini, or open-source models all count)
• Currently enrolled in or recently completed a degree or program in a technical field (Data Science, Computer Science, or related) or equivalent demonstrated experience via self-taught or bootcamp paths
• Ability to operate independently or semi-independently, owning progress between check-ins
• Ability to translate between technical and non-technical colleagues, HR stakeholders aren't engineers; bridging that gap is core to the role
• Sound judgment handling sensitive and confidential organizational information

Strong Differentiators (Not Required)

• Experience with workflow-automation tools (Power Automate, Zapier, Make, or similar)
• Hands-on familiarity with Microsoft 365 Copilot or Claude in a professional or project context
• Prior work in HR, operations, or business process analysis

What You’ll Walk Away With

• A portfolio of real tools you prototyped and, where approved through our governance process, deployed and used by the team, with documented outcomes
• Deep working knowledge of how AI tools are evaluated, governed, and implemented inside an enterprise HR function, including the data-governance and privacy practices that distinguish enterprise-grade AI work and will matter in every role you take after this
• Direct access and visibility to senior IT and HR leadership, and a real look at how a multidisciplinary medtech development company operates
• Sponsors who can speak to your technical judgment, not just your effort

The hourly range for jobs which are performed in US, Massachusetts is $18.00 to $20.00. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, experience, competencies and work location.

This role will be eligible for our hybrid work model which requires working onsite a minimum of 3 days per week: Tuesday, Wednesday, and 1-day of your choice. In certain circumstances the hybrid work model may change to accommodate business needs.