Family Services Intern

Description

The Family Services Intern is responsible for assisting the Family Services Department with helping the community achieve and sustain affordable homeownership. This role assists with pre-closing preparations and provides technical support and culturally competent customer service from intake to closing where needed.  The position will build and maintain strong partnerships with program staff and mortgage team staff to implement efficient processes leading to compliant, timely and successful residential mortgage closings.  This position will also help document processes and assist in updating standard operating procedures.

Requirements

PRINCIPLE DUTIES:

• Works with Family Services to provide coverage for intake for homeownership program
• Assists lead staff with the homeownership intake process including documents that meet compliance 
• Helps maintain shared access tracking system to monitor status of all items leading to mortgage closing date
• Assists with the resolving problems throughout application process through closing
• Helps in creating and updating SOP’s for the department
• Assists with Outreach program as needed
• Other duties as assigned

SUPERVISORY DUTIES: None

KNOWLEDGE, SKILLS & ABILITIES:

• GED or high school diploma, required, bachelor degree in related field, preferred
• Excellent oral and written communication skills, required. Bi/multi-languages, a plus
• Outstanding customer service skills with diverse, multi-lingual populations and organizational partners
• MS Office suite and database experience required
• Highly motivated and organized towards team success including organizational goals and individual professional development goals
• Must be able to maintain a high degree of confidentiality
• High level of attention to detail required
• Requires evening and weekend hours, as needed
• Goal oriented and Habitat Omaha mission driven required

EQUAL OPPORTUNITY POLICY

Habitat for Humanity of Omaha (Habitat Omaha) actively recruits, employs, trains, compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics or veteran status.  In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location.  This policy applies to all terms and conditions of employment, including workplace harassment.  

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, to stay, and to do their best work.  Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees.  Our dedication to promoting diversity, multiculturalism and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.