I.T. Intern

This role is not open for submissions from outside staffing agencies
IT Intern

Base salary $18/hr 

WHO YOU ARE:

A technically minded and driven professional in the making, you bring a strong foundation in information technology and a genuine passion for delivering solutions that make a difference. Known for your attention to detail and commitment to accuracy, you approach each task with professionalism and a sense of ownership. You thrive in collaborative environments and understand that effective communication — with both technical and non-technical stakeholders — is just as important as technical skill. You handle sensitive information with discretion, take initiative when challenges arise, and are committed to continuous learning and professional growth within the field of information technology.

WHAT YOU WILL BE DOING:

Help Desk & End User Support:

• Serve as a first point of contact for basic technical support requests from employees across the organization.
• Assist with troubleshooting hardware, software, and connectivity issues on desktops, laptops, and mobile devices.
• Support the setup and configuration of new employee equipment, including laptops, monitors, and peripherals.
• Help maintain accurate inventory records for IT equipment and assets.

Systems & Infrastructure Support:

• Assist the IT team with routine system maintenance tasks, software updates, and patches.
• Support user account setup and access management across platforms including Active Directory and Microsoft 365.
• Help monitor system performance and escalate issues to senior IT staff as needed.

Projects & Documentation:

• Participate in ongoing IT projects such as system upgrades, migrations, or rollouts.
• Create and maintain clear, user-friendly documentation for common IT processes and troubleshooting steps.
• Assist with testing new tools, software, or configurations before broader deployment.

Collaboration & Learning:

• Work closely with members of the IT team to develop your technical skills in a real-world environment.
• Participate in team meetings and contribute ideas for process improvements.
• Provide general administrative support to the IT department as needed.

SKILLS YOU BRING:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of Windows operating systems, Microsoft 365, and general networking concepts
• Strong written and verbal communication skills with the ability to interface effectively across departments
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Demonstrated professionalism, reliability, and a commitment to confidentiality
• Previous experience in a help desk, IT support, or customer-facing technical role is a plus
• Familiarity with Active Directory, ticketing systems, or ERP platforms is a plus