INTERNSHIP DETAILS

Customer Service Intern

CompanyCochlear
LocationSeoul
Work ModeOn Site
PostedJune 16, 2026
Internship Information
Core Responsibilities
Provide inbound customer support via phone and KakaoTalk while managing system, upgrade, and online store orders. Support the Customer Service team with administrative tasks, RMA processing, and cross-functional collaboration to resolve customer issues.
Internship Type
full time
Company Size
4836
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
About the Role

About the Role

This role is responsible for providing inbound customer support via phone and KakaoTalk, managing system and upgrade orders, supporting online store operations, and ensuring accurate system and order management.

This is a 2-month fixed-term internship position (July–August 2026) for a university student. The intern will support the Customer Service team during the peak season by assisting with day-to-day operational and administrative tasks, including product processing and basic customer service activities.

 

Key Accountabilities

 

Customer Service Operations (Inbound Support)

  • Respond promptly and professionally to inbound customer inquiries via phone and KakaoTalk.

  • Support customers with enquiries related to repairs, warranty, replacements, accessories, service procedures, upgrades, and online store orders.

  • Provide clear, accurate information to resolve customer issues efficiently.

  • Maintain accurate customer and order records in Salesforce and Oracle.

  • Identify root causes of issues, propose solutions, and follow through to resolution.

  • Collaborate with Sales, Service, and Logistics teams to ensure smooth handovers and customer outcomes.

 

Order Processing & System Management

  • Receive and process system, upgrade, and online store orders with a high level of accuracy.

  • Liaise with customers regarding order status, payments, delivery, and special requests.

  • Process RMAs and support repair and replacement workflows.

  • Generate invoices in line with internal guidelines.

  • Maintain accurate and up-to-date data across internal systems.

  • Support reporting and tracking activities as required.

 

Online Store Support & Management

  • Support day-to-day online store operations, including orders, payments, delivery tracking, and returns.

  • Respond to customer enquiries related to products, promotions, and order status.

  • Work with internal teams to resolve online store issues and ensure timely fulfilment.

  • Support online store campaigns from an operational and customer support perspective.

Key Skills
Customer ServiceOrder ProcessingSalesforceOracleInbound SupportRMA ProcessingOnline Store ManagementAdministrative SupportCommunication SkillsProblem Solving
Categories
Customer Service & SupportHealthcareAdministrativeLogistics