INTERNSHIP DETAILS

Faulu MFB - Digi Collections Intern

CompanyOld Mutual Limited
LocationNairobi
Work ModeOn Site
PostedJune 16, 2026
Internship Information
Core Responsibilities
The role focuses on ensuring the full repayment of digital loans by contacting overdue customers and monitoring early-stage delinquency. It involves preparing collection reports, tracking portfolio performance, and coordinating recovery activities with partners.
Internship Type
other
Company Size
18340
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society. In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business. We employ more than 30 000 people and operate in 14 countries across two regions Africa (South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, Nigeria, Ghana, Uganda, Rwanda, South Sudan and eSwatini) as well as Asia (China) So why work here? We believe you can shape the future with us – a future where we build a better Africa together. That’s why we’re committed to creating opportunities that will give you an edge on the rest. Once you’re part of our team, you will have access to the best breed of advice, tools and frameworks that will equip you to be your exceptional best. #MomentsThatMatter
About the Role

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

A Temporary employee in the Rest of Africa business.

JOB SUMMARY

Working closely with the Assistant Manager Collections, the job holder will ensure that ALL digital loans approved and disbursed are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to prompt non-repayment and support Bank to minimize risks. He/she will have specific emphasis on Collection of 1-30 DPD loans with the main aim of ensuring minimal provisions and lowest graduation to NPL.

KEY TASKS AND RESPONSIBILITIES ​

KEY MEASURABLE GOALS

  • Number of customer contacts made per day.

  • Promise-to-pay conversion rate and Promise-kept rate.

  • Reduction of accounts progressing into higher delinquency buckets.

  • Accuracy and completeness of account records.

  • Compliance with collection procedures and quality standards.

KEY RESPONSIBILITIES

  • Contact customers with overdue loan repayments through phone calls, SMS, email, and other approved communication channels.

  • Supporting coordination with EDC partners on Digi Loan recovery activities.

  • Timely updates of loan balances for the portfolio under EDC.

  • Preparing daily, weekly, and monthly Digi Loan collections reports.

  • Monitoring and tracking DPD 1–6 accounts for early intervention in terms of SMS, Calls and emails.

  • Identifying anomalies in the Digi Loan portfolio before the accounts are due for outsource.

  • Updating collection performance trackers and dashboards.

  • Assisting in reconciliation of recovery data between internal systems and outsourced agents.

  • Supporting ad hoc analysis on Digi Loan portfolio performance trends.

SKILLS, KNOWLEDGE & COMPETENCIES

  • Strong communication and interpersonal skills.

  • Good negotiation and persuasion abilities.

  • Customer service orientation.

  • Attention to detail and accuracy.

  • Ability to maintain confidentiality and professionalism.

  • Basic analytical and problem-solving skills.

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

  • Ability to work under pressure and meet performance targets.

  • Good report-writing and record-management skills.

  • High integrity and ethical standards.

QUALIFICATIONS & EXPERIENCE

  • Business Degree.
  • Proficiency in computer applications.

WHAT THE INTERN WILL GAIN

  • Hands-on experience in retail banking collections and credit risk management.
  • Exposure to loan portfolio monitoring and arrears management processes.
  • Training in customer engagement, negotiation, and debt recovery techniques.
  • Understanding of banking regulations and collections compliance requirements in Kenya.
  • Opportunity to develop analytical, communication, and stakeholder management skills.

 

Skills

Competencies

Education

Closing Date

22 June 2026 , 23:59

The Old Mutual Story!

Key Skills
CommunicationInterpersonal SkillsNegotiationPersuasionCustomer ServiceAttention To DetailConfidentialityAnalytical SkillsProblem SolvingMicrosoft Office SuiteReport WritingRecord ManagementEthical Standards
Categories
Finance & AccountingCustomer Service & SupportData & AnalyticsAdministrative
Benefits
Hands-on experience in retail banking collectionsExposure to loan portfolio monitoringTraining in customer engagement and debt recoveryDevelopment of analytical and stakeholder management skills