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INTERNSHIP DETAILS

Credit Collections Apprentice

CompanyVolvo Group

LocationWarwick

Work ModeOn Site

PostedJune 16, 2026

Internship Information

Core Responsibilities

Support the day-to-day operations of the Collections department by contacting customers regarding overdue balances and managing account administration. Collaborate with internal teams to resolve payment issues, reconcile accounts, and contribute to process improvements.

Internship Type

full time

Company Size

7843

Visa Sponsorship

Language

English

Working Hours

40 hours

Apply Now →

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the company's application page

About The Company

Volvo Construction Equipment (Volvo CE) is a global leader in construction solutions, delivering premium products and services that combine power and performance with a more sustainable way of working. We are a company driven by people and together we have a purpose: To build the world we want to live in. Founded in 1832 and with a distribution network across every major market, our many dedicated experts around the world are fulfilling our shared purpose through a focus on sustainability, electromobility and services. As well as our expanding range of electric machines and charging solutions, Volvo CE provides industry-leading haulers, loaders, excavators and much more, all built to suit the demands of our customers’ varied construction and infrastructure needs. Volvo CE benefits from being connected to the Volvo Group, which also offers trucks, buses, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.

About the Role

Location: Warwick CV34 5YA,

Salary: Up to £21,000 depending on experience

Volvo Financial Services is a vital part of that journey, supporting Volvo Group customers and dealers across the UK and Ireland. Responsible for financial solutions that help businesses invest, grow, and move forward with confidence.

Reporting directly to the Collections Manager, you will work alongside two Senior Collections Officers and a Collections Officer. You will be supporting the day-to-day running of the Collections department, combining customer contact, account maintenance and account administration. You will also collaborate with a range of internal teams across the Group, including Credit, Customer Service and Finance.

What you will do

Contact customers by telephone and email to discuss overdue balances and agree on suitable next steps
Assist with managing direct debit mandates, amendments and cancellations.
Investigate payment issues, reconcile accounts and help resolve queries and disputes
Raise unresolved cases and collaborate with other departments to resolve issues
Assist with reporting, unallocated payments, and other routine operational tasks
Contribute ideas to process improvement and digital tools, including Power Platform solutions

Who are you?

GCSE grade 4, or equivalent, in Maths and English
Confident in both verbal and written communication
Comfortable having difficult conversations.
Detail-focused and willing to investigate issues thoroughly
Comfortable using Microsoft Office and Excel with an interest in learning new systems
Experience in customer service is an advantage, but not necessary

What we can offer:

Pension scheme: We offer a matched pension scheme of up to 5% of your salary.
Healthcare Coverage: Access to healthcare coverage through Bupa,
Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
Discounts on various purchases: Enjoy savings on shopping vouchers and cinema tickets
Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
Free on-site Gym

You can learn more about the rewards and benefits:

Volvo Group Employee Benefits

Learn more about the course below:

Credit Controller Apprenticeship Level 3

Apply now!

Ready to take the next step, or interested in learning more about Volvo Financial Services?

Please note that to be eligible for this course, you must have a minimum of Grade 4 GCSE in Maths and English

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Key Skills

Customer ContactAccount MaintenanceAccount AdministrationDebt CollectionAccount ReconciliationMicrosoft OfficeMicrosoft ExcelVerbal CommunicationWritten CommunicationDispute ResolutionPower Platform