Community Manager - curricular internship

Company Description

LePub is part of Publicis Groupe, one of the world’s largest communication groups.

What can we do as Publicis Groupe? Known for its world-renowned creativity, best in class technology, digital and consulting expertise, Publicis Groupe is the only one in the industry able to best accompany its clients in their digital business transformation journey - anywhere in the world. And what makes us unique? A Connecting Company, driven by a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on clients - Power of One.

About LePub

You can either adapt to change, ignore it or lead it. What are you going to choose?Mission: We believe that this era demands a combination of strategic, creative and digital ideas that help clients to Lead the Change. The one constant in this world is change. You can either adapt to it, ignore it, or lead it.Lead the Change is both our mission and our call to action. It speaks to our entrepreneurial spirit and our roots as an agency. It defines the way we think about brands, ideas and relationships, and it's alive in our work. Publicis Worldwide is a global creative.

Publicis Groupe is the only player in the industry able to support brands at every stage of their digital transformation journey, anywhere in the world.

Overview

LePub is looking for a Community Manager Intern - curricular internship for its Milan office to support the content team in the day-to-day management of online communities across Instagram and TikTok! 

This is a hands-on opportunity for someone passionate about social media, communities, trends, and brand communication, who wants to gain experience in a fast-paced agency environment working on international brands, with a high creative and social-native language.

The role will carry out and learn everything about community management, social listening, publishing coordination, reporting, and real-time interaction management. The role will also learn a lot from contane managers, strategists, analysts and creatives.

Responsibilities

• Monitor and manage brand communities across social platforms (mainly Instagram and TikTok)
• Moderate comments, DMs, and user-generated content following brand tone of voice and escalation guidelines
• Assist the team in identifying trends, viral conversations, and relevant cultural moments
• Support editorial planning, scheduling and publishing activities
• Support social listening and sentiment analysis activities
• Attend weekly and monthly reporting meetings
• Collaborate with content, strategy, creative, and account teams on ongoing projects
• Escalate sensitive conversations or critical issues to senior team members when necessary
• Help maintain consistency in tone of voice and community engagement across platforms. 

Qualifications

• University agreement required for curricular internship
• Currently student in Communication, Marketing, Advertising, or related fields
• Fluent in social media, creators, internet culture, and online communities
• Excellent written and verbal communication skills
• Attention to detail and organizational skills
• Proactive attitude and willingness to learn
• Ability to work in a fast-paced environment and manage multiple tasks
• Excellent knowledge of English (written and spoken) and basic copywriting skills
• Previous experience managing personal or brand social channels is a plus. 

Nice to have: 

• Familiarity with social media management tools (Sprinklr, Meta Business Suite, etc.)
• Basic understanding of social media KPIs and analytics. 

Additional Information

We are committed to creating an environment where people can unlock their potential and build a long-term growth journey.

What we offer:

• Continuous development: personalized learning and development opportunities available at every stage of your career
• Growth-oriented culture: challenging projects and a collaborative environment focused on innovation
• People care: initiatives dedicated to physical and mental well-being, fostering a culture of collaboration and mutual respect

Compensation and employment terms:

Curricular Internship: monthly allowance of €600 net.

The salary range stated is applicable as of the publication date of this job posting; the company reserves the right to update it.

Inclusion and Equal Opportunities:

This job advertisement is open to candidates of all genders, ages, and nationalities, in compliance with applicable equal opportunity and anti-discrimination regulations.

It has been drafted in accordance with the principles of UNI/PdR 125:2022, the Italian standard for gender equality, for which LePub has obtained certification, reaffirming its commitment to fairness, inclusion, and equal opportunities.

Publicis Groupe’s motto is “Viva La Différence.”

We promote inclusive and non-discriminatory recruitment processes: job titles, assessment criteria, and language are designed to be neutral and aligned with the principle of equal opportunity.

If you have any specific needs (e.g., accessibility requirements), please let us know during the initial contact. We are committed to ensuring a fair and accessible recruitment process for everyone.