Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you decide to accept it...

Virgin Hotels is looking for a Operations Excellence Intern to support our mission of delivering exceptional service and consistent operational excellence across all departments. This role is perfect for a detail‑oriented, organized, and tech‑savvy individual interested in hospitality, service quality, and modern training tools.

The Nitty-Gritty:

What exactly you will be doing...

What You’ll Do

· Support the Operations team in refining and organizing departmental service and operational materials

· Help ensure documentation is clear, consistent, and aligned with brand standards

· Use AI tools to streamline content creation, editing, and formatting

· Assist in developing engaging training materials, including AI‑powered video modules

· Collaborate with cross‑functional teams to gather information and implement updates

What qualities are we looking for?

You’ve got skills? If you can perform the following, then you have come to the right place...

· Studying Hospitality

· Strong writing, editing, and organizational skills

· High attention to detail and ability to manage multiple tasks

· Interest in AI tools, training development, and hospitality operations

· Collaborative mindset with strong communication skills

What you'll gain:

· Hands-on experience in service quality and operational excellence

· Exposure to multiple hotel departments and brand standards

· Experience using cutting-edge AI tools for training and documentation

· Mentorship from leaders in Operations and Training

· A meaningful role that directly impacts team performance and guest experience

Background must-have: