INTERNSHIP DETAILS

Resident Services Intern

CompanyMac Properties
LocationKansas City
Work ModeOn Site
PostedJune 12, 2026
Internship Information
Core Responsibilities
Provide high-quality customer service to residents and handle escalations to maximize satisfaction. Coordinate special projects, perform apartment inspections, and assist with move-in and renewal tasks.
Internship Type
full time
Company Size
231
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Mac Properties is committed to realizing its vision of enabling better lives through better homes by building, renovating, and managing exceptional apartment rentals and fostering extraordinary communities in Kansas City, St. Louis and Chicago. Understanding that the quality of one’s home directly affects the quality of one’s life, Mac strives to provide the best possible living experience for its residents, facilitating their modern lifestyles while preserving the architectural heritage and enhancing the infrastructures of their neighborhoods. Want to learn a little bit more about us? Check this out! https://www.youtube.com/watch?v=1evm3H637i8 Check out all of our open roles at https://www.careersatmac.com
About the Role

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, New Jersey, and Kansas City.

We are hiring a Resident Services Intern in Kansas, MO! The pay rate is $18/hour. 

Overall Responsibility:  

Provide best-in-class customer service to maximize resident satisfaction and attract new residents, handle escalations, as well as mentor the resident service team to success. 

 Essential Functions:  

  • Deliver prompt and courteous service by phone, email, chat, and in person.
  • Coordinate special projects with residents such as new initiatives and capital projects.
  • Inspecting apartments, testing keys, scheduling freight elevators.
  • Assist resident services with move in and renewal tasks.
  • Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
  • Understand, apply, and comply with all company policies and procedures and all applicable federal, state, and local laws.
  • Perform other related duties and assignments as required.

 Required Skills/Experience and Education: 

  • Must have a car with insurance.
  • Positive, energetic, and outgoing personality who enjoys interactions with customers.
  • Strong computer skills. Experience with Salesforce preferred.
  • Excellent verbal, written, interpersonal, organizational, and project management skills.
  • Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner.
  • Commitment to outstanding customer service and to compliance with Fair Housing laws and regulations.


Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required 

Key Skills
Customer ServiceProject ManagementSalesforceInterpersonal SkillsOrganizational SkillsWritten CommunicationVerbal CommunicationFair Housing Compliance
Categories
Customer Service & SupportAdministrativeManagement & Leadership