Intern-Service Desk

Service Desk Intern — CMIT Solutions of Boston | Cambridge

CMIT Solutions of Boston | Cambridge is a leading IT services franchise focused on delivering innovative technology solutions and exceptional customer service to small and medium-sized businesses. As the company continues to grow, we are seeking a motivated Service Desk Intern to support our technical team and gain hands-on experience with industry best practices.

Role Overview

The Service Desk Intern provides technical support to end users, assisting with software setup, configuration, troubleshooting, and general IT service requests. The intern works closely with technical staff to ensure outstanding customer service.

Core Responsibilities

• Develop an understanding of and align with CMIT’s mission, vision, and service standards
• Deliver remote and onsite technical support for clients
• Answer support calls and respond to service tickets promptly
• Document, troubleshoot, and resolve incoming service requests and alerts
• Escalate issues when necessary and collaborate with manufacturer support
• Maintain system configuration standards and internal procedures
• Share new knowledge with peers to strengthen team capabilities
• Follow internal security controls and client-specific requirements
• Communicate clearly with clients about issue status, progress, and changes
• Approach problems with a root-cause mindset
• Perform additional duties as assigned

Required Skills & Qualifications

• Preferably enrolled in an IT, Computer Science, or related technical program
• Strong written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Organized, personable, and customer-focused
• Proficiency with Microsoft Office and common business software

Time Commitment 

• up to 5 days per week
• 3–4 month internship with potential extension
• Combination of remote and onsite training
  
• Hourly rate based on experience
  

Work Environment

• Hybrid
• Collaborative, fast-paced team environment
• Mentorship
• Networking opportunities and hands-on training