INTERNSHIP DETAILS

Internship

CompanyAlliance Bank Malaysia Berhad
LocationMalaysia
Work ModeOn Site
PostedJune 18, 2026
Internship Information
Core Responsibilities
The intern will support strategic and operational improvements in business and contact center functions through research and data analysis. Key duties include conducting UAT, logging defects in JIRA, and assisting in the delivery of customer service projects.
Internship Type
full time
Company Size
2677
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Alliance Bank Malaysia Berhad (Company No. 198201008390 (88103-W)) is a dynamic, integrated banking group offering end-to-end banking and financial solutions through its consumer banking, business banking, Islamic banking, and stockbroking businesses, having served the financial community over the past five decades. The banking group is involved in the provision of financial services through its principal subsidiaries, Alliance Bank Malaysia Berhad (88103-W) and Alliance Islamic Bank Berhad (776882-V). It provides easy access to its broad base of customers throughout the country via multi- delivery channels which include retail branches, Privilege Banking Centres, Islamic Banking Centres, Business Centres, and direct marketing offices located nationwide, as well as mobile and Internet banking. Alliance Bank and Alliance Islamic Bank are members of PIDM. For more information on our products and/or services, please visit any of our branches nationwide or e-mail us your enquiries/feedback at info@alliancefg.com.
About the Role

REPORTING RELATIONSHIPS

INTERNSHIP – SMART CONTACT CENTRE & RLOS SHARE MARGIN FINANCING

FOR

REPORTS DIRECT TO

Project Manager

Business Tech Digital Sales
  • Conducting research
  • Data analysis
  • Insight development
  • UAT Test execution
  • Defect logging & retest till defect closure
  • Data analysis
  • Follow up with solution vendor on defect fixing
  • Regression Testing

JOB PURPOSE

This internship is to support the team in driving strategic and operational improvement in both business and contact centre functions.

Interns will assist in conducting market and customer research, analyzing data and supporting project activities aimed at enhancing customer experience, streamlining processes and improving service delivery.

 

The role offers hands on exposure for end-to-end customer service project delivery through the different channels, working closely with cross-functional teams within Group Consumer Banking.

KEY RESPONSIBILITIES
  1. Market & Competitor Research
    1. Conduct benchmarking of digital adoption and contact centre best practices
    2. Monitor competitor offerings and customer service offerings
  2. Customer Insight & Data Analysis
    1. Collect and review KPIs related to contact centre performance (e.g. response time, call resolution)
    2. Data analysis based on data collected
    3. Identify operational gaps and recommend improvement
    4. Process mapping
  3. Project Support
    1. Assist in preparing business cases, presentations and reports
    2. Coordinate meetings or workshops
  4. System Testing
    1. Ensure that system meets specific requirements and quality standards - Identify defects, bugs, and other issues before the system release to end-users
    2. Ensure accurate and timely logging of defects in project management software such as JIRA for investigation. Track and closure of defects
    3. Report and update testing status to Test Manager/Lead

KEY RELATIONS

(INTERNAL & EXTERNAL)

Working Relations

Internal

  • Project Management Office
  • GCB Product Teams
  • GIT System Support
  • GCB Contact Centre

 

External

  • System Vendors
  • Business Consultants
 

CONTRIBUTES TO
  • Franchise growth
  • Transformational change in digital channels, resulting in increased profitability, channel revenue optimization, and enhanced customer experience.

AUTHORITIES
  • Not Applicable

EXPERIENCE/KNOWLEDGE REQUIRED
  • Degree holders who are interested to learn testing methodology/framework
  • Research and analytical skills with basic data analysis using excel
  • Ability to write communication for documentations and produce presentation decks

 

Key Skills
Data AnalysisUser Acceptance TestingMarket ResearchCompetitor BenchmarkingProcess MappingDefect LoggingRegression TestingJiraMicrosoft ExcelBusiness Case PreparationPresentation SkillsTechnical Documentation
Categories
Data & AnalyticsCustomer Service & SupportFinance & AccountingTechnologyConsulting