SAP China iXp Intern - Solution Support Engineer Intern for Technial Support - Dalian
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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you'll build
In this role, you'll be at the heart of SAP's global support engine - helping customers in the Asia-Pacific Japan region keep their supply chain operations running without interruption. You'll work directly alongside experienced Support Engineers, solving real product issues and ensuring customers receive timely, professional responses.
Your work will directly impact customer satisfaction and SLA compliance across the APJ time zone. You'll serve as Queue Manager - triaging and dispatching incoming support cases to keep critical issues on track - and provide Japanese-language translation support, bridging communication gaps for customers where no local product expert is available.
You'll develop hands-on expertise in SAP Supply Chain Management products, collaborate with peers across Asia and globally, and contribute to a team where your contributions are visible and valued from day one.
What you bring:
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Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field
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Fluent in written and spoken English; fluent in written Japanese (essential for customer translation support)
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Genuine curiosity about enterprise software and a willingness to learn SAP Supply Chain products from the ground up
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Strong communication skills - clear, professional, and calm under pressure
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A collaborative team mindset: you share knowledge, ask good questions, and adapt quickly in a fast-paced environment
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Comfortable managing multiple tasks and priorities; detail-oriented when tracking case queues and SLAs
Where you belong:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.
Our Solution Support Engineers are experts who go beyond answering tickets - they tackle complex technical and functional challenges, perform deep root cause analysis, and deliver end-to-end solutions in sophisticated customer environments. As a team, we are also key contributors to SAP's knowledge management process: we build and own content that reaches customers through self-service channels, increasing adoption and satisfaction while reducing both customer and engineer’s efforts. Joining us means learning from specialists who are shaping the future of support. You'll find a collaborative, curious, and purpose-driven team where your growth is a shared goal.
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 455656 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
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