Pre-Sales Payment & Partner Success Intern (Fintech)

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Client Communication & Relationship Management

-           Develop and sustain strong relationships with merchants, clients, and partners.

-           Serve as a primary point of contact, ensuring client needs and expectations are consistently met.

-           Deliver clear, timely, and professional communication throughout the entire event lifecycle.

Pre-Sales & Solution Support

-           Participate in pre-sales activities by understanding partner and merchant requirements to develop tailored payment software solutions.

-           Collaborate with sales, product development, and technical teams to create engaging presentations and product demonstrations for partners and merchants.

-           Support the preparation of technical proposals and documentation for prospective merchant referral partners and clients.

Market Research & Product Collaboration

-           Work with the product development team to conduct discussions and research, identifying industry trends and opportunities within the payment software sector.

-           Contribute to payment solution design meetings and presentations, offering technical insights and addressing queries.

-           Assist in developing and maintaining pre-sales materials such as case studies, whitepapers, and product brochures.

Business Development & Feedback

-           Support the business development team in creating payment solutions for proof-of-concept (POC) projects to demonstrate product capabilities to partners.

-           Provide feedback to the product development team based on partner interactions and market research insights.

Project Participation

-           Take part in end-to-end Request for Proposal (RFP) projects from multinational companies.

Vendor & Partner Coordination

-           Serve as the primary liaison for event vendors and partners.

-           Coordinate vendor requirements and ensure deliverables are met on time.

-           Address inquiries or issues promptly and maintain effective communication with all stakeholders.

Merchant Onboarding & Operations

-           Manage the end-to-end merchant onboarding lifecycle, including document collection, verification, and processing.

-           Collaborate with Sales, Compliance, and IT teams to ensure a smooth onboarding experience.

-           Coordinate onboarding requirements with partners and vendors where applicable.

-           Maintain accurate and up-to-date records of merchant documentation, agreements, and submissions.

-           Ensure compliance with company policies and regulatory standards.

Additional Job Description

-           Support operational requests, including MRP, PF, and merchant-related activities.

-           Assist in process improvements to enhance operational efficiency and client experience.

Candidate Requirements

-           Currently pursuing a degree in Computer Science, Information Technology, Finance, or Fintech related field.

-           Basic knowledge of system design, process flow drawings, programming languages such as Java, Python, or C# is a plus.

-           Good understanding of payment systems and Financial technologies.

-           Strong interest in software application product design and architecture.

-           Strong problem-solving, communication and presentation skills.

-           Team player, eager to learn and adapt in a fast-paced environment.

-           Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

-           Able to commit to 6 months, full-time internship.

-           Adaptability in using AI tools and digital platforms.

Pre-Requisites :

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?