CS Operations Specialist

About us

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business but an integral driver of growth. With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.

About the Role

We are looking for a creative, bright, and talented part-time CS Operations Specialist student to join our growing Customer Success team. As a CS Operations Specialist, you will support, manage, and maintain relationships with third parties to ensure they successfully remediate their cyber gaps based on the customer(s) needs.

• Manage supplier assurance program for our customers: communicate with suppliers via email or video call, obtain assessment material, and help finalize their assessment flow.
• Manage and maintain a program of communication and progress of your work to share and update the customers (including weekly or daily syncs).
• Assist in day-to-day customer support duties and tasks, including manual work (such as data input), and requires high attention to detail, a mature decision-making process, and independence.
• Follow up on communication with third parties until all tasks are completed.
• Collaborate with other departments to resolve open issues and various tasks as needed.

Experience & Skills

• BA student (1st or 2nd year preferred).
• Part-time position - available at least 2 days a week (flexible).
• Excellent verbal and written skills in English - a must.
• Experience in a customer-facing role - a must.
• Excellent interpersonal skills and a lot of patience.
• Creative thinker with great attention to detail, who is highly organized and resourceful.
• Ability to work in a fast-paced startup environment.

About You

• Tech-Savvy & Quick Learner - Comfortable picking up new tools, data processes, and technical concepts.
• Detail-Oriented - You notice the small things and keep workflows clean, accurate, and organized.
• Analytical & Curious - You enjoy understanding how things work and finding efficient ways to improve them.
• Clear Communicator - Able to explain technical issues simply and communicate professionally with customers.
• Collaborative Team Player - You work well with others and contribute to a positive, supportive team environment.

Requirements

About Us

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business but an integral driver of growth. With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.

About You

• Tech-Savvy & Quick Learner - Comfortable picking up new tools, data processes, and technical concepts.
• Detail-Oriented - You notice the small things and keep workflows clean, accurate, and organized.
• Analytical & Curious - You enjoy understanding how things work and finding efficient ways to improve them.
• Clear Communicator - Able to explain technical issues simply and communicate professionally with customers.
• Collaborative Team Player - You work well with others and contribute to a positive, supportive team environment.

About the Role

We are looking for a creative, bright, and talented part-time CS Operations Specialist student to join our growing Customer Success team. As a CS Operations Specialist, you will support, manage, and maintain relationships with third parties to ensure they successfully remediate their cyber gaps based on the customer(s) needs.

• Manage supplier assurance program for our customers: communicate with suppliers via email or video call, obtain assessment material, and help finalize their assessment flow.
• Manage and maintain a program of communication and progress of your work to share and update the customers (including weekly or daily syncs).
• Assist in day-to-day customer support duties and tasks, including manual work (such as data input), and requires high attention to detail, a mature decision-making process, and independence.
• Follow up on communication with third parties until all tasks are completed.
• Collaborate with other departments to resolve open issues and various tasks as needed.

Experience & Skills

• BA student (1st or 2nd year preferred).
• Part-time position - available at least 2 days a week (flexible).
• Excellent verbal and written skills in English - a must.
• Experience in a customer-facing role - a must.
• Excellent interpersonal skills and a lot of patience.
• Creative thinker with great attention to detail, who is highly organized and resourceful.
• Ability to work in a fast-paced startup environment.

Excerpt

We are looking for a creative, bright, and talented part-time CS Operations Specialist student to join our growing Customer Success team. As a CS Operations Specialist, you will support, manage, and maintain relationships with third parties to ensure they successfully remediate their cyber gaps based on the customer(s) needs.