Student Support Tech Aid

SUMMARY:

Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems.

DUTIES AND RESPONSIBILITIES:

1. Answer customer requests via telephone, chat, AAQ’s and walk-in.
2. Provide support per the Support Center triage process:
   1. Accurately log call, including description of issues, required information, and troubleshooting steps.
   2. View all Whiteboards for current issues and outages.
   3. Search Public and Private FastInfo Knowledge bases for answers/troubleshooting steps and relevant processes and agreements.
   4. Provide customer with answer/troubleshooting if possible.
3. Perform testing of new ITS Services.
4. Special projects as assigned.
5. Other job-related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Basic problem solving skills.
• Excellent communication skills.
• Good customer service skills.
• Openness to learning new skills and technologies.
• Basic level of technical expertise, including familiarity with email, MS operating systems, MS Office, and the internet.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.