Digital Services Intern

Join Maxis as a Digital Services Intern, where you will gain hands-on experience supporting digital content services, partner operations, customer journey validation, and marketing campaign governance. This role offers exposure to digital service ecosystems, content partner management, operational monitoring, quality assurance, and audit reporting while working closely with cross-functional teams to ensure a seamless customer experience and compliance with business requirements.

Key Responsibilities

1. Customer Journey & Billing Validation

• Study and understand end-to-end customer journeys across digital services and content platforms.

• Review and document subscription, charging, and billing mechanisms offered by content partners.

• Support the team in identifying potential customer experience gaps and operational improvement opportunities.

• Ensure customer journeys align with business and operational requirements.

2. Journey Testing & Quality Assurance

• Execute testing and validation activities across digital service platforms and content partner offerings.

• Verify subscription flows, charging accuracy, service functionality, and customer communications.

• Identify, document, and escalate issues discovered during testing activities.

• Support issue tracking and resolution with relevant stakeholders.

3. Marketing Campaign Validation

• Review and validate marketing campaigns conducted by traditional content partners.

• Ensure campaigns comply with approved business requirements, promotional guidelines, and operational standards.

• Verify offer details, customer messaging, and campaign mechanics before and during execution.

• Support stakeholders in maintaining campaign quality and consistency.

4. Audit, Reporting & Compliance Monitoring

• Prepare, compile, and maintain audit reports for traditional content partners.

• Perform operational reviews to ensure compliance with business requirements and service standards.

• Consolidate findings and support reporting for management reviews.

• Track audit findings and support follow-up actions where required.

5. Operational Support & Stakeholder Collaboration

• Prepare operational reports, presentations, and supporting documentation.

• Maintain records of testing outcomes, audit findings, and campaign validations.

• Participate in team discussions, operational reviews, and stakeholder meetings.

• Collaborate with internal teams and external partners to support operational excellence and continuous improvement initiatives.

Preferred Skills / Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Digital Business, Communications, Commerce, Information Systems, or a related field.

• Strong interest in digital services, customer experience, marketing operations, and business processes.

• Comfortable working with technology platforms, digital products, and online services.

• Good analytical and problem-solving skills.

• Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office applications.

• Strong communication and interpersonal skills.

• Detail-oriented with strong organizational skills.

• Eagerness to learn and contribute in a fast-paced environment.

Good to Have

• Basic understanding of customer journey mapping and user experience concepts.

• Familiarity with testing methodologies and quality assurance processes.

• Knowledge of digital marketing campaigns and promotional channels.

Why Join Us?

• Gain exposure to real-world digital services and content partner operations.

• Learn how customer journeys, subscription services, and billing ecosystems are managed.

• Develop valuable business, analytical, operational, and stakeholder management skills.

• Work with experienced professionals across multiple functions.

• Contribute to initiatives that enhance customer experience and operational excellence.

• Build a strong foundation in digital services and partner management within a leading telecommunications company.

Internship Duration

Starting August onwards, up to 3 months.

Application Process

Please state your internship start and end dates on your CV and submit your application through our career portal.

Due to the high volume of applications, only shortlisted candidates will be contacted.