Intern – IT Service Management

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JOB DESCRIPTION
Intern – IT Service Management
The Big Picture
Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.
Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.
Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.
Responsibilities:
Design, develop, and maintain dashboards and ad-hoc data analytics requirements for the Observability Platform team.
Engage with the team’s internal development process with prior preparation and a drive to help resolve problems.
Follow and understand existing development standards behind dashboards to maintain continuity and ease of future development.
Participate in sprint planning and ensure adherence to standard Scrum and Agile development practices within the team.
Maintain clear and effective communication within and outside the team to ensure tasks are executed efficiently and with strong ownership.
Requirements:
Mandatory
Reading for a bachelor's degree in either data analytics, data science, statistics, computer science, information technology or equivalent.
Fluency in English, in spoken and written language, enabling effective communication across internal and external stakeholders.
Knowledge of dashboarding using Power BI, including DAX and M-Code, and other supplementary tools like Power Automate.
Familiarity with Python on Jupyter Notebook or any other IDE with experience in basic data analytic tools like pandas, numpy, matplotlib, seaborn and sklearn.
Familiarity using SQL to query relational databases in a workbench or large data warehouse.
Familiarity using Excel for ad-hoc reporting requirements or other applications like Word and PowerPoint.
Familiarity with JSON formatting, schema validation, data serialization, and parsing.
Familiarity with REST API design principles, verbs, and architectural constraints.
Supplementary
Knowledge of reporting and dashboarding within ServiceNow and Datadog will be beneficial.
Knowledge of HTML, CSS and JavaScript will be beneficial.
Knowledge of ITIL framework and best practices will prove useful.
Familiarity with authentication mechanisms like OAuth2, JWT, and API keys will be beneficial.
Benefits:
An attractive allowance
Paid birthday leave
Exposure to the corporate culture of a Fortune 100 company
An opportunity to work with and learn from industry specialists, and develop professionally in your chosen field
Opportunities to network and build lasting professional relationships
A progressive culture that promotes work-life harmony and personal development
Sysco LABS is an Equal Opportunity Employer.
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