INTERNSHIP DETAILS

Intern - Customer Service

CompanyIDEMIA
LocationSouth Jakarta
Work ModeOn Site
PostedJuly 10, 2026
Internship Information
Core Responsibilities
The role focuses on managing first-level customer relationships for BAU activities and coordinating contract execution to ensure customer satisfaction. It also involves managing the end-to-end sales order process, including quoting, invoicing, and stock management.
Internship Type
full time
Company Size
12235
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. IST is a division of IDEMIA Group. IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe. Follow them here: https://www.linkedin.com/company/idemia-public-security/
About the Role

 

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

 

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

 

Purpose

This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability

Key Missions

Responsibilities:

  • Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
  • Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
  • Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
  • Supports regulatory customer and internal compliance requirements
  • Manages customer queries and complaints to a satisfactory resolution
  • Supports Account Manager in relation to contract delivery
  • Supports internal requirements in relation to service delivery
  • Intern/ Apprentice

Qualifications:

  • Currently enrolled in University or College program. Voluntary internship is welcome!
  • Willing to work minimum 6 months for the program
  • Willing to work at the office site full-time

Profile & Other Information

 

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

 

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

 

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

 

Visit our website to know more about the leader in Identity Technologies

www.idemia.com

Key Skills
Customer Relationship ManagementContract ExecutionSales Order ProcessStock ManagementQuotingInvoicingComplianceComplaint ResolutionService Delivery
Categories
Customer Service & SupportAdministrativeSecurity & Safety