INTERNSHIP DETAILS

Working Student - IT Touchpoint (f/m/d)

CompanyDeutsche Börse Group
LocationFrankfurt
Work ModeOn Site
PostedJuly 10, 2026
Internship Information
Core Responsibilities
Provide face-to-face technical support for end-user devices and infrastructure to ensure user satisfaction. Assist with the organization and execution of hardware lifecycle exchanges and device rollouts.
Internship Type
full time
Company Size
30
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Deutsche Börse Group has concentrated all its cash market business in Deutsche Börse. It organizes one of the leading cash markets in Europe and offers companies, brokers and investors access to the German, European and international capital markets. Our product portfolio and services cover the admission of securities to trading – according to recognized rules and in customized market segments. In the form of Deutsche Börse Xetra® and Deutsche Börse Frankfurt we operate two of the world’s most renowned trading platforms where prices are determined on the exchange and, thanks to the Central Counter Party (CCP), with minimum default risk for stock and bond transactions. Deutsche Börse champions regulated and transparent markets that enable efficient, safe and fair securities trading. We provide solutions for efficiently raising and allocating capital, in this way laying important foundations for the real economy. Through this commitment, we make a valuable contribution to ensuring the exchanges fulfil their macroeconomic role. Privacy policy: https://www.cashmarket.deutsche-boerse.com/cash-en/privacy-notice Imprint: https://www.cashmarket.deutsche-boerse.com/cash-en/imprint
About the Role

Your area of work

Our mission is to continuously provide a user centric modern workplace solution on a people before technology principle focusing on user experience and integrating all relevant means of modern and digital technology. As a working student (f/m/d) you will support the IT Touchpoint team to provide face to face IT support as well as support for modern end user devices and infrastructure.

 

Your responsibilities:

  • You analyse and resolve technical user problems in a face to face support 
  • You provide support for end user devices (mobile phones, laptops) and assist with initial device setup
  • You take ownership and responsibility of user satisfaction
  • You will gain insight into a highly professional device management with standardised infrastructure and security measures in a globally operating company
  • In addition, you assist with organising and preparing hardware lifecycle exchanges or rollouts

 

Your profile:

  • You are enrolled during the entire period of activity at a state-recognized university as a regular student and have completed at least 1 semester (Desired study focus in the fields of informatics, business informatics, mathematics or physics)
  • As a Digital Native you ideally have already gained first practical experience in the context of user support in an IT support company, an own business or during school and student days
  • You bring in team spirit, strong social competence, self-motivation and communication skills
  • Your strong analytical thinking & problem resolution skills are paired with sensitivity regarding user needs and requirements
  • Native German and excellent English language skills are mandatory
     

Start date: 01/10/2026 

Key Skills
IT SupportDevice ManagementHardware Lifecycle ManagementProblem ResolutionAnalytical ThinkingCommunication SkillsUser ExperienceEnglish ProficiencyGerman Proficiency
Categories
Customer Service & SupportTechnologySoftware