INTERNSHIP DETAILS

Intern, Provider Management & Connected Care

CompanyPrudential plc
LocationKuala Lumpur
Work ModeOn Site
PostedJuly 14, 2026
Internship Information
Core Responsibilities
The intern will support provider management by assisting with communication, portal maintenance, and compliance audits. They will also contribute to data analysis, empanelment processes, and system testing initiatives like UAT and ORT.
Internship Type
full time
Company Size
37505
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
We are Prudential. For Every Life, For Every Future. Prudential provides life and health insurance and asset management in Greater China, ASEAN, India and Africa. Prudential’s mission is to be the most trusted partner and protector for this generation and generations to come, by providing simple and accessible financial and health solutions. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. Visit our websites for more information: Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
About the Role

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

SCOPE OF WORK/RESPONSIBILITIES  

Having a mix of key project assignments and administrative tasks will ensure the intern remains productive while developing a well‑rounded understanding of our processes, gaining exposure to real‑world operations, and building essential professional skills. 

  • Assist in preparing communication materials and official correspondences with service providers.  

  • Support maintenance and updating of user access in the service provider portal.  

  • Support audit/review activities for service provider compliance and documentation accuracy. 

  • Assist in compiling, analysing, and summarising service provider performance data 

  • Assist in reviewing pricing structures and service offerings as part of service provider empanelment evaluation. 

  • Contributes to the coordination of service provider empanelment processes, including document checks, profiling, and system setup. 

  • Assist in User Acceptance Testing (UAT), Disaster Recovery (DR), and Operational Readiness Testing (ORT) by reviewing test results and identifying any issues or discrepancies. 

  • Support system enhancement initiatives by preparing reports, trackers, and summary updates. 

REQUIREMENTS  

  • Currently pursuing a Diploma or Degree in Healthcare Management, Business Administration, Data Analytics, or a related field.  

  • Proficient in Microsoft Excel and PowerPoint. 

  • Good written and verbal communication skills  

  • Comfortable handling administrative tasks and managing documentation.  

  • Basic understanding of system testing or operational processes is an advantage. 

 

LEARNING OUTCOMES 

  • Gain hands‑on exposure to service provider networking in  a healthcare insurance industry. 

  • Develop analytical and problem‑solving skills through data review, audits, and system validation assignments. 

  • Strengthen communication and stakeholder‑management capabilities when engaging with service providers and internal departments. 

  • Enhance organisational and coordination skills through supporting meetings, documentation, and project workflows. 

  • Understand regulatory and compliance requirements related to service provider licensing, GL processes, and network governance. 

  • Develop an understanding of system testing processes, including UAT, DR, and ORT, through hands-on participation in test execution and issue identification. 

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Key Skills
Microsoft ExcelMicrosoft PowerPointWritten CommunicationVerbal CommunicationData AnalysisAdministrative SupportUser Acceptance TestingStakeholder ManagementDocumentation ManagementOperational Readiness TestingDisaster Recovery TestingCompliance Auditing
Categories
HealthcareAdministrativeData & AnalyticsManagement & LeadershipFinance & Accounting