INTERNSHIP DETAILS

Working Student - Customer Service (m/f/d)

CompanyQwist Group
LocationBerlin
Work ModeOn Site
PostedJuly 14, 2026
Internship Information
Core Responsibilities
As a Working Student in Customer Service, you will support partners and their customers by handling support requests and troubleshooting issues. You will also maintain documentation and contribute to product improvement by flagging recurring issues.
Internship Type
intern / student
Company Size
97
Visa Sponsorship
No
Language
English
Working Hours
20 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Qwist is dedicated to accessing, analyzing and harnessing financial data and connecting third-party providers with banks’ account information. We envision ourselves as pioneering the future of Open Finance. To achieve this goal, we encompass the entire Open Finance ecosystem and offer products for all key users and needs. Based on our experience – as we power the largest banks for more than a decade – we can connect to 99% of customers bank accounts so, when you need the data on your customer, we will have it. As a regulated financial institution, we are entitled to supply data to your business, even if you don’t have a licence. In addition, our solutions facilitate the financing of 6.4 thousand high-value purchases per quarter (equivalent to € 374 million in annual loans), making us a valuable partner for online retailers and marketplaces that can offer their customers the ability to finance medium to large purchases through commercial bank loans. Today, the company has around 120 employees and serves more than 100 customers in the DACH region as well as in Spain and Portugal, including well-known banks, insurance companies and leading automotive platforms.
About the Role

Your Role

Are you a natural problem-solver who loves helping people and wants a front-row seat to the future of Open Finance? As our Working Student (all genders) in Customer Service, you'll work alongside experienced technical experts in Germany and Spain, supporting our partners and their end users with real questions on real products.  
It's a great opportunity to get familiar with the open finance industry and its latest innovations, working alongside our product teams and collaborating with other cross-functional teams in a fast-moving FinTech.

What You'll Be Doing  
  • Be the First Point of Contact: Support our partners - especially FinTechs and banks - and their customers and users as their go-to contact for questions and support. 
  • Own Customer Support Requests: Handle incoming support requests via email and phone from both partners and end customers, answering general product questions and performing analyses independently. 
  • Troubleshoot and Escalate: Create bug tickets for technical issues, troubleshoot problems, and fast-track urgent cases to the product teams. 
  • Build Product Expertise: Get to know our products and processes inside out, learning to answer questions independently and confidently. 
  • Maintain Our Knowledge Base: Create and maintain documentation, training materials, and our internal knowledge base to support the team and future hires. 
  • Drive Product Improvement: Flag recurring issues to internal stakeholders, acting as the first line of insight for product improvement.

What You Bring

  • Enrolled as a student at a German university for at least the next 12 months with availability of up to 20 hours per week.
  • Business fluent in Spanish, German, and English, as you'll work closely with clients across the DACH and Iberian regions. 
  • Some prior experience in customer service is a plus, but not mandatory. 
  • Eager to learn, with the ability to quickly get up to speed on new topics. 
  • Comfortable facing new challenges frequently and adapting quickly to changing conditions. 
  • Driven and proactive, while thriving in a team environment.

What we offer

  • The opportunity to actively shape a leading open-finance pioneer supporting Europe’s financial ecosystem
  • Flexible working hours and hybrid work
  • Structured feedback and compensation processes, and clear growth opportunities
  • Monthly benefits budget for mobility, health, or lifestyle
  • Monthly subsidy for an E-Gym Wellpass membership
  • Modern, centrally located office with a positive atmosphere – including weekly yoga classes
  • A supportive, purpose-driven company culture with experienced and dedicated colleagues
Diversity is welcome. 
You don’t meet every single requirement? If you’re excited about the role and our mission, we’d love to hear from you.

About us


Qwist is a leader in Open Finance, helping organizations unlock, analyze, and leverage financial data. With 100 employees across Europe and more than 100 clients – including leading banks, insurers, and automotive platforms – we provide regulated, secure access to 99% of all bank accounts in the DACH region and beyond.
Key Skills
Customer ServiceProblem SolvingCommunicationTechnical SupportDocumentationTeam CollaborationAdaptabilityProactivityProduct KnowledgeTroubleshootingAnalysisBilingual CommunicationTime ManagementLearning AgilityClient SupportKnowledge Management
Categories
Customer Service & SupportFinance & AccountingTechnologyManagement & LeadershipConsulting
Benefits
Flexible Working HoursHybrid WorkStructured Feedback and Compensation ProcessesClear Growth OpportunitiesMonthly Benefits Budget for Mobility, Health, or LifestyleMonthly Subsidy for an E-Gym Wellpass MembershipModern OfficeWeekly Yoga ClassesSupportive Company Culture