Stagiaire Front Desk (H/F) - Hiver 26/27

About the role 

The Front Desk Intern assists our experienced Concierges and contributes to creating unique experiences for our guests. The Concierge intern will act as a true ambassador of the hotel and the destination of Megève while learning Conciergerie fundamentals.   

What you will do 

• Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures as well as Four Seasons Standards. Recite all information regarding hotel facilities, hours of operation, key personnel, special events and activities, and functions in the Hotel. 

• Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken. 

• Act as an ambassador for the hotel, displaying a great sense of style and integrity  

• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  

• Handle incoming and outgoing email, call, packages, and special guests' deliveries  

• Use internal systems and database to correctly record special requests and ensure high-quality follow-up  

• Communicate the guests’ complaints to the management, keeping them well informed as to the issues and actions taken.  

• Communicate to all hotel departments any necessary information, guest preferences or requests  

• Work harmoniously and professionally with all colleagues.  

“The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management”. 

What we are looking for 

• Student in hospitality, tourism, or a related field.  

• Excellent grooming and impeccable sense of service, with a passion for the guest experience.  

• Strong interpersonal skills: patience, tact, empathy, and diplomacy.  

• Ability to work under pressure while remaining calm, organized, and detail-oriented. Team spirit, integrity, discretion, and a strong sense of priorities.  

• Knowledge of or curiosity about the culture, history, gastronomy, and activities of Megève and its region.  

• Reading, writing and oral proficiency in the French language.  

• Reading, writing and oral proficiency in the English language.  

• Ability to multi-task in a high volume and demanding environment.  

• This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation.  

What we offer 

• 39-hour per week internship agreement 

• Salary communicated during interview 

• Uniform supplied et laundered for operating staff 

• One meal per shift at our Employees’ Cafeteria 

What your experience will be like 

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym! 

• A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!    

• The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.     

• Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions.     

• Bring the season to a close with our Staff Party, sure to be the envy of many!