INTERNSHIP DETAILS

Patient Experience Internship - Fall 2026

CompanySentara Health
LocationNorfolk
Work ModeOn Site
PostedJuly 15, 2026
Internship Information
Core Responsibilities
The intern will support patient experience initiatives by partnering with hospital leaders to gather feedback and identify quality of care improvements. Responsibilities include conducting research, preparing reports, and assisting with day-to-day departmental operations.
Internship Type
part time
Company Size
20663
Visa Sponsorship
No
Language
English
Working Hours
30 hours
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About The Company
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America’s Best-In-State Employer” (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018). Like us on Facebook at www.facebook.com/sentarahealth Follow us on Instagram at @SentaraHealth
About the Role

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara Health has several Fall 2026 Internship opportunities. Before applying, please review the job description to ensure the role aligns with your academic program or area of interest. We encourage you to apply if your coursework or experiences connect to the work described below.

As a Patient Experience intern, you will help shape the patient experience from the inside out. You'll partner with hospital leaders to support patient experience initiatives, participate in patient rounding, gather feedback, and identify opportunities to improve satisfaction and quality of care. This internship offers valuable exposure to healthcare leadership, operations, and strategies that influence patient outcomes. Ideal for students interested in healthcare administration, public health, patient experience, or hospital operations.

This internship provides a meaningful learning experience where you’ll work side‑by‑side with a supportive team member. You’ll take on real project responsibilities and assist with initiatives that help drive the department’s work forward.

Location: On-Site - Sentara Leigh Hospital - 830 Kempsville Rd, Norfolk VA

Hours per week: 20-30

Duration: 10-12 weeks

Responsibilities:

  • Support colleagues with project tasks and deliverables

  • Help with administrative duties, such as scheduling meetings or preparing reports

  • Conduct research and analysis on topics relevant to the department

  • Contribute to the development and execution of projects

  • Prepare and organize data for presentations and reports

  • Participate in team meetings and brainstorming sessions

  • Communicate ongoing progress related to currently assigned tasks and assist with day-to-day operations.

Education

  • Must be currently pursuing and/or enrolled in a college or university at an undergraduate or graduate level.

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Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region’s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Key Skills
Patient RoundingData AnalysisHealthcare AdministrationProject ManagementResearchAdministrative SupportPatient Experience StrategyHospital OperationsCommunicationReporting
Categories
HealthcareManagement & LeadershipAdministrativeCustomer Service & Support
Benefits
MedicalDentalVision plansAdoption, Fertility and Surrogacy ReimbursementPaid Time OffSick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term DisabilityCritical Illness plansLife Insurance401k/403B with Employer MatchTuition AssistanceStudent Debt Pay DownReimbursement for certificationsProfessional developmentPet InsuranceLegal Resources PlanAnnual discretionary bonus