Apprenticeship - Customer Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsibilities:

• Support initiative growth in priority customer segments, with a strong emphasis on the Prestige program targeting the affluent and high-net-worth (AHNW)
• Assist cool engagement activities — from customer appreciation events to surprise gift deliveries for our loyal and valued customers.
• Dive into data — help us understand our customers better and make smarter decisions.
• Make communications happen — help send out emails, WhatsApp messages, and newsletters that actually get read.
• Keep things moving — assist with behind-the-scenes admin and logistics that keep our customer programs on track.

Requirements:

• Recent graduates or final-year student majoring in Management, Business Administration, Marketing, Statistic or anything similar.
• You’re confident with project management, marketing & business strategy, and know your way around Excel pivot tables to use data as the basis of decision.
• You’re detail-oriented, organized, and like seeing things through from start to finish.
• You enjoy working with others and aren’t afraid to ask questions or share ideas.
• Able to commit for 6 months and come to the office 3 times a week.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.