INTERNSHIP DETAILS

Customer Service Intern

CompanySamsung Electronics
LocationHo Chi Minh City
Work ModeOn Site
PostedJuly 20, 2026
Internship Information
Core Responsibilities
The role involves validating warranty claims using big data and GPS records while coordinating with Authorized Service Centers to resolve suspicious cases. Additionally, the intern will prepare operational reports and support monthly service operations including invoice verification and payment processing.
Internship Type
full time
Company Size
669
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Au delà de toute considération matérielle et logicielle, la réussite des entreprises passe par leur capacité à appréhender les grands changements grâce à un réseau de partenaires de confiance. Construisons ensemble un nouvel univers professionnel : Smart Connections for Smart Business.
About the Role

Position Summary

1. Provides best service to customer by improving service centers fields.
2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.

Role and Responsibilities

  • Validate warranty claims by reviewing service records, Big Data, and GPS data to ensure compliance.
  • Coordinate with Authorized Service Centers (ASC) to investigate suspicious cases, follow up on supporting documents, and facilitate warranty claim resolution.
  • Prepare operational reports and provide regular updates on warranty verification outcomes to the Customer Service Operations team.
  • Support monthly service operations, including invoice verification, payment processing, and cross-functional coordination with Finance and external partners.

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Skills and Qualifications

  • Bachelor’s degree in Business Administration, Customer Service Operations or service-related functions.
  • Strong analytical skills with the ability to review data, identify operational issues, and support improvement initiatives.
  • Able to communicate and present in Vietnamese and English.
  • Customer-oriented mindset, proactive working attitude, and strong teamwork/cross-functional collaboration skills.
  • Able to integrate AI tools in work.

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Key Skills
Analytical SkillsData ReviewEnglish CommunicationVietnamese CommunicationCustomer OrientationTeamworkCross-functional CollaborationAI Tool IntegrationWarranty ValidationOperational Reporting
Categories
Customer Service & SupportData & AnalyticsAdministrativeManagement & Leadership