Trainee, HR Helpdesk

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Responsibilities:

Functional Tasks: 1. To perform claims verification day-to-day transaction processing and ensuring delivery quality in terms of accuracy, completeness and timeliness on a daily basis. · To create and maintain all claims related information · To process and update claims via ESS and manual claims documents received in the SAP system · To execute claims posting as per agreed schedule. · Coordinating with BG HR/BG Finance and CSC Finance on finance posting outputs. · Liaise with Business Groups for authorization. · Coordinate with Business Group for final amount to be paid. 2. To accurately process all expenses claims transactions within the given time frame. 3. All transactions should be processed i.e. entered into SAP or rejected according to the established process and procedures. 4. To ensure the accuracy and the completeness of the transaction processed. 5. To attend to CSC communication channels e.g. email and assigned Helpdesk tickets. 6. To monitor and process the request before specified deadline. 7. Perform other duties as and when delegated i.e. back-up function, business process improvement initiatives and ad-hoc projects. 8. Resolve employee and Business Groups queries related to statement of expenses claims status, finance posting report on timely basis. Service Management and Continuous Improvement: 1. Execute work in accordance with the service management framework by providing timely and accurate customer service. 2. Review backlog and cycle time reports to improve process flow times. 3. Minimise number of transaction escalations by ensuring all transactions are processed within agreed service timelines. 4. Ensure queries from vendor and Business Groups are attended to and resolved in a timely, responsible and proactive manner.

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.